Telecommunications Specialist Jobs

Campus:
Northridge

Job ID: 530015

Job Title:
Telecommunications Specialist

Appointment Type:
Probationary

Time Base:
Full-Time

Date Posted:
August 11, 2023

Closing Date:
Open until filled

Description:
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more:

Major Duties
Under general supervision of Data Center and Telecom Lead, the Telecommunications Specialist is responsible for maintaining CSUN telecommunication and VoIP infrastructure. The incumbent is responsible for day-to-day operations and related projects for all on-premises and cloud VoIP infrastructure for calling, interfacing, license maintenance, trouble tickets, voicemail and physical/virtual telephone line provisioning/deprovisioning, 911/e911 record keeping, call center software administration, call center scripting and infrastructure monitoring.

Responsible for the maintenance, configuration and programming of CSUN’s telecom hardware infrastructure for calling, trunking, and routing, digital to analog gateways, campus emergency and elevator phones.

Works with off-campus vendors for troubleshooting VoIP related hardware and software issues.

Works closely with the team lead to manage work orders and trouble calls for the telecom team and helps prioritize them for timely resolution.

Performs other duties as assigned.

NOTE:

Qualifications

Equivalent to graduation from an accredited four-year college or university in Computer Science, Engineering or a job-related field.

Additional qualifying technical training and applied experience may be substituted for required education, on a year-for-year basis.

Three years of full-time, progressively field-related experience required. Experience creating and editing telecommunications drawings and working with application monitoring and performance tools, preferred.

Experience with administration of Microsoft servers, hardware and software, including system modification, installations, evaluation, and system development.

Knowledge, Skills, & Abilities

Thorough knowledge of: operating systems, networking and telecommunications software design, data processing equipment and its capabilities. Working knowledge of Cisco Call Manager, Cisco Unity and Entrado.

Ability and specialized skills to: design, modify, install, evaluate hardware and system software; analyze data situations; reason logically and creatively; identify problems and draw conclusions; develop methods of processing data with computers; communicate effectively both orally and in writing; establish and maintain cooperative working relationships with students, faculty, staff, and administration.

Pay, Benefits, & Work Schedule

The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.

Classification / grade: 0410 / Operating Sys Analyst/2

The anticipated HIRING RANGE: $4678 - $8500 per month, dependent upon qualifications and experience. The salary range for this classification is: $4678 - $11,547 per month.

HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends.

REG: This is a Regular position with a one-year probationary period.

General Information

Applications received through August 24, 2023, will be considered in the initial review and review of applications will continue until position is filled.

This position is a sensitive position as designated by the CSU.

A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.

Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers

The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.