Technical Writer Jobs

Work within an IT Service Desk/Customer Support environment to take the lead on developing, updating, and maintaining standard operating procedures and work processes. Will be responsible for drafting, updating, maintaining IT training materials and service desk knowledge artifacts, self-help, and frequently asked question information.
The Technical Writer must have excellent writing and communication skills and be able to express ideas clearly and logically in a variety of media. Must be detail oriented, curious, persistent in solving problems, self-motivated, and able to understand complex information technology material and explain it clearly. The Technical Writer will utilize their knowledge in ITIL processes and IT Service Desk experience to introduce processes that may produce enhanced service delivery.
Qualifications
Required Skills

• Minimum of at least 4 years of IT technical writing experience.
• Must be proficient and have working knowledge of using MS Project, MS Word, O365, PowerPoint, Visio, and other commonly used tools.
• Must be able to obtain agency suitability clearance prior to start date.
• Strong written and oral communications skills. This position will require speaking with various department members and writing their explanations in a concise, easy-to-understand technical documentation.
• Ability to effectively communicate verbally and electronically to various levels of staff with various levels of understanding of technology.
• Strong general understanding of IT, ITIL, and IT vernacular, with a focus on service desks and associated Tier 1/Tier 2 and asset management teams.
• Must have a positive and patient customer service attitude.
• Must be able to multitask assignments and projects, work in a fast-paced environment, and be able to work both independently and as part of a team.
• Innovative thinker and self-starter.