Team Member, Petsense Jobs

Overall Job Summary
This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service.
Essential Duties and Responsibilities (Min 5%)
As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements:
Maintain regular and predictable attendance.
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
Take the initiative to support selling initiatives (TEAM):

• Thank the Customer
• Engage with the customer and/or pet
• Advise products or services
• Make it Memorable

Team Members are required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every Team Member be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:

• Assist customers with loading purchases
• Complete Plan-o-gram procedures (merchandising, sets, and resets)
• Execute price changes/markdowns
• Complete all documentation associated with any of the above job duties
• Operate cash register/computer following cash handling procedures as established by Tractor Supply/Petsense Company
• Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
• Assemble merchandise
• Perform janitorial duties
• Recovery of merchandise
• Participate in mandatory freight process

Team Members also may be required to perform other duties as assigned.
Qualifications
No experience is required
High School Diploma is preferred
High Demand IT Specialized Skills
Platform Knowledge
Preferred Knowledge, Skills Or Abilities

• Strong communication and problem-solving skills.
• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Working environment is favorable, generally working inside with moderate noise.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines

Physical Requirements

• Ability to occasionally lift or reach merchandise overhead.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• This position is non-sedentary.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
• It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
• Lifting 50+ pounds
• Ability to successfully complete all required training and certification.
• Ability to move throughout the store for an entire shift.
• Ability to process information / merchandise through the point-of-sale system.
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.

Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.