Team Manager - Wccs Stwd Work From Home Virtual In Office/Proximity - Texas

LOCATION: Within the state of Texas. Selected candidates will be required to reside within location for which they are selected. This is not negotiable.

In-office/Proximity Weather and Catastrophe Claim Services

Duties and Responsibilities:

• Responsible for the review and control of the assigned unit's claim activities including investigations, analyses, evaluations, claim payments, and adjustment expense payments
• Responsible for compliance with company procedures, applicable federal/state laws, and legal requirements
• Responsible for first-line supervision of assigned Claim Specialists, including hiring, training, coaching, development, performance management, and salary administration
• Recognizes events that affect customer service and provides timely communications to team members and peers
• Provides direction and serves as a resource for knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage and property damage

Additional Details:

• Completes job duties as a telecommuter
• Hours of Operation: Monday – Saturday, 7 am – 7 pm local time, with the expectation that business need could dictate the need for additional or different hours of coverage.
• May work in adverse weather conditions and challenging physical environments
• May work extended hours and weekends
• Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
• Requires lifting, carrying, unfolding, and climbing a ladder for inspections on both residential and commercial structures
• Must meet applicable licensing requirements
• Position may require inspecting Property claims, which could include obtaining the measurements of the roof and living areas, the inspection of attics, basements, crawl spaces and other claim locations as applicable and requires walking, climbing, bending, reaching, stooping, crawling and lifting objects
• May work outside domicile location for extended periods
• Position may require travel via driving motor vehicles
• Fulfills state licensing and continuing education requirements, as applicable

The positions are for the in-office/proximity team manager role. These positions are in-office claim team manager positions with the potential to be called upon to oversee the handling of proximity work for claims. Relocation may be available for these positions.

This position requires the following:

• May work irregular hours, including weekends and holidays, based on workload and job requirement
• May require frequent lifting, carrying, unfolding and climbing a ladder and utilizing appropriate equipment in accordance with safety guidelines to traverse roofs at various heights for inspection of both residential and commercial structures to gather information needed during the adjustment of a claim
• Must be willing to work flexible work shifts as business need dictates
• Position may require walking, climbing, bending, reaching, kneeling, squatting, stooping, crawling and/or lifting objects

May be required to complete Rope and Harness Safety Training (RAST)

Claims experience; Role/Segment experience; Job performance; Geographic location; Jurisdictional knowledge is preferred.

Work hours may vary from week to week and could include weekends and holidays and travel may be required

LICENSING/BACKGROUND: Continued employment is contingent upon meeting the requirements necessary to obtain appropriate state(s) mandated licenses. This includes successfully completing all applicable licensing exam(s), background checks and MVR's required of various state(s). Failure to do so may result in termination.

Preferred experience includes:

• Geographic location
• Jurisdictional knowledge
• Prior claims experience
• Leadership experience

Proximity Team Managers in a Fire proximity role may work hours that can include weekends, holidays, and extended hours.