System Director Of Application Services

Position Summary:
The System Director of Application Services will provide overall leadership and direction to the Application Services staff within Bozeman Health and is responsible for strategizing, planning, coordinating, and supervising all activities related to the design, development, implementation, and ongoing support of the clinical and business organizational information systems and software applications. Scope of systems include the electronic health record, Epic, and all third-party clinical and business applications. This role also oversees the IT Project Management Office (PMO), ensuring appropriate prioritization, support, and success of application technology projects in support of strategic and operational initiatives of the Bozeman Health system.
The System Director of Application Services serves as a member of the System Leadership team and reports to the Chief Information Officer.
Minimum Qualifications:

• Master’s Degree in Information Technology, Healthcare, OR recognized related certification through a recognized appointing entity
• Preferred: Strong analytical, problem-solving, critical thinking, and strategic thinking skills to understand and anticipate the impact and opportunities across multiple critical projects
• Commitment to obtain Graduate degree within 2 years of accepting the position
• Preferred: Project management experience
• Preferred: Certification in recognized process improvement methodology (e.g., Six Sigma, Lean, etc.)
• Preferred: Strong interpersonal skills and ability to effectively lead change
• Strong working knowledge of Information Technology and Information Systems
• Preferred: Experience managing multiple operational and strategic initiatives while maintaining exceptional customer service standards
• Preferred: Demonstrated ability to build and establish positive relationships with stakeholders and staff at all levels
• Five (5) to eight (8) years’ experience in healthcare applications including EHR, preferably Epic, and ERP
• Preferred: Experience with Information Technology Infrastructure Library (ITIL)
• Preferred: Experience supporting healthcare applications such as those commonly found in hospitals or healthcare systems, e.g., hospital information system, lab information system, pharmacy information system, radiology information system, etc.

Essential Job Functions:

• Participates in departmental & organizational budget / forecast meetings and execution
• Develops and maintains application rationalization for the organization to recognize savings and consolidation among applications for improved maintenance and support of applications
• Works closely with the application teams, business and clinical units, and leadership to execute the application roadmap programs and plans within the defined budget and timeline
• Directs the definition, architecture, development, implementation, maintenance, and support of applications systems which drive and enable the organization’s objectives
• Identifies and supports the implementation of Bozeman Health’s Strategic Goals
• Develops staff to be agile and able to meet the changing needs of users, groups, and offices; new projects and technologies; and varying staff strengths
• Develops, supports, and maintains a resource management tool and project Gantt chart to provide transparency and visibility to the organization in regards to current priorities
• Research and keep current with the latest applications, software, and technologies to identify new solutions to meet clinical, business, and technical needs
• Responsible for managing Application Services resources and developing the overall strategies to support short and long term application management
• Recommends and implements process improvement opportunities, including Clinical & Quality improvements and Revenue Cycle Optimizations
• Maintains a highly competent staff to meet the objectives and strategies of Bozeman Health
• Oversees the adoption and growth of Bozeman’s clinical and business systems, including the Electronic Health Record (EHR), Electronic Resource Planning (ERP), and Human Capital Management (HCM) systems, which serve as foundational technology across our system
• Partners effectively with outside entities who are responsible for managing environments in which our staff operates to audit and ensure their compliance to acceptable security standards, including collaborative planning for areas of risk or non-compliance
• Maintains financial responsibility for application services operations and budget, as well as outlining the cost and ROI for the application strategy, working closely with the business units and leadership
• Reviews and negotiates contract terms with vendors
• Develops, supports, and maintains the Community Connect program and active partnership(s)
• In conjunction with the System Director Infrastructure & Technology, oversees the Change Advisory Board, upgrades, and special updates to all systems
• Interfaces and serves as main point of contact and point of escalation for vendor relationships
• Ensures consistent and effective change management strategies are in place to communicate system changes
• Supervises completion of departmental or system-wide projects according to time schedules and budgets developed in conjunction with the organization
• Promotes the mission, vision, and values of Bozeman Health
• Responsible for business strategy and planning to ensure appropriate resources, budget, and tools to provide the highest level of customer service
• Works with System Director Infrastructure & Technology to maintain an optimal applications operating environment
• Mentors and supports professional growth and advancement for direct reports and their teams
• Develops and manages an Application Portfolio and roadmaps for Bozeman Health, including appropriate maintenance and sunset strategies, with a focus on driving integration and optimal software & application use
• Helps develop the long-term vision and strategic plans in alignment with, and support for, Bozeman’s strategies and goals
• Identifies capital needs during each budgeting cycle in support of the organization’s strategic goals and applicable application rationalization initiatives
• Supports and provide direction on all integration activities across Bozeman Health and related affiliates
• Provides expert counsel and guidance across Bozeman on business, education, and clinical issues as seen through an IT lens, across the full range of strategic, programmatic, and operational issues
• Develops, supports, and maintains the IT EHR Governance structure, which is inclusive of EHR Advisory Councils and Super User Workgroups
• Develops, supports, and maintains the project submission process for projects requiring Information Technology teams

NOTE: The essential functions are intended to describe the general content and requirements of the position of System Director of Application Services and are not intended to be an exhaustive statement of duties.
Knowledge, Skills And Abilities

• Knowledge of current leadership, management, and clinical performance improvement concepts
• Strategic and Systems thinker
• Demonstrated leadership and complex organizational management skills
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Ability to blend business competencies and skills with the core ideology of nursing and other clinical disciplines
• Experience planning and implementing organizational/system change
• Effective interpersonal, communication, and presentation skills
• Ability to work in a team environment, exercise creativity, be attentive to detail and maintain positivity
• Well-developed planning and organizational development skills

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by the personnel so classified.
77211284 Application Services (CORP)