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Support Specialist/Victim Assistant - Family Law

Company

Polk County Clerk of Courts
Address , Bartow, Fl
Employment type FULL_TIME
Salary $15.82 an hour
Expires 2023-07-13
Posted at 1 year ago
Job Description
Join a team of dedicated professionals in the Polk County Clerk of Courts office. The Clerk’s office has been recognized as a Best Places to Work—an award given by CareerSource Polk that is based on employee surveys and an evaluation by judges. The Clerk of Courts provides a very rich benefit plan which includes membership in the Florida Retirement System, health insurance, an employee wellness center, and an employee gym. There’s also a paid time off plan in which one can accrue twenty-two days of leave time in the first year of employment.:

Essential Attributes:
  • Work cooperatively with other employees of the work unit and embrace a teamwork approach to completing tasks.
  • Support and comply with the Mission Statement and Code of Conduct of the Clerk of Courts.
  • The Mission of the Clerk of Courts has a high degree of public accountability, regular attendance and punctuality is an essential function of this position.
  • Maintain a high standard relating to professional conduct and behavior.
Essential Tasks:
  • Prepare files for court and attend court on a back-up basis; provide pertinent information to the judge and follow judge’s instructions accordingly.
  • Review intake forms and make assessments based on numerous factors; meet one-on-one with customer/victim and assist in preparation of injunction paperwork; follow procedures for issuance or denial of injunction.
  • Occasional overtime may be required in order to serve late-arriving Domestic Violence customers.
  • Assist petitioners and respondents by providing information on the various types of Injunction cases and professionally answering their questions without giving legal advice.
  • Perform other related work as required.
  • Being able to work in a constant state of alertness and safe manner.
  • Prepare, distribute and explain injunction packets to customers. Provide information and referral services to victims.
  • Scan documents and perform data entry to build and maintain the progress of Injunction and Risk Protection cases.
  • Serve as 24-hour “On-Call” Victim Assistant and Risk Protection clerk, covering approximately one week per month (including holidays) of after-hours on-call duty. Requires availability by phone. Duty phone and laptop is provided.
Minimum Skills/Qualifications:
  • Ability to speak effectively to customers or employees of the organization and read and write English.
  • Ability to communicate well with people from varied backgrounds.
  • Graduate of an accredited high school or possess an acceptable equivalency diploma.
  • Knowledge of Florida statutes, Clerk’s policies and procedures.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Ability to make quick, objective decisions.
  • Six months related Domestic Violence or Family Law job experience is preferred.
  • Ability to maintain professionalism, composure and high level of confidentiality when exposed to extremely sensitive situations.
  • Ability to organize, prioritize and manage work to meet necessary time requirements and work load.
  • Ability to maintain attention to detail and to remain calm in an intense environment.
  • Ability to operate a PC and/or mainframe and related software applications.
  • Ability to acquire or have knowledge of current procedures to accomplish tasks within areas of responsibility.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to remain flexible as conditions change and continue effective performance in the face of additional challenges.
  • Ability to accurately type 35 wpm.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Physical Requirements:
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust to focus.
  • Applicant must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated above. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel; and talk or hear. The employee is frequently required to stand, walk, climb or balance. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.
  • The noise level in the work environment is usually moderate.

M/F/V/D:
Hiring rate: $15.82
Monday - Friday; 8:00am - 5:00pm: Click here for Veteran Preference