Supervisor, Retail Operations Jobs

Reports to: General Manager;

Position Overview: The Supervisor, Retail Operations (the “Supervisor) is responsible for assisting the Manager with interfacing, consulting with qualified patient and caregiver and administering approved medical marijuana products. The Supervisor oversees all activities related to the operation of the Dispensing Facility to include patient identification and registration, record retention, product tracking and inventory control as directed by the Manager.

Pay: $19.00 +Benefits+ Tips

Schedule: Full time / including weekends

Major Areas Of Responsibility Include

• Ensure employee safety, wellness, and health & welfare.
• The Supervisor, Retail Operations provides management and leadership in the Dispensing Facility to include monitoring all point of sale transactions.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance.
• Manage talent acquisition and workforce management plan.
• Manages and implements policies and procedures for any retesting of returned approved medical marijuana products, storage and disposal and meeting reporting requirements for adverse events and product recall.
• Provide company-wide communication & manage change.
• This position is responsible for assisting with implementing and maintaining security systems for tracking, record keeping, record retention and surveillance related to all product at every stage of, storage, delivery, transporting, and distribution.
• This position acts as a liaison internally between all staff, dispensary management team and the Manager, and externally between the Dispensing Facility and law enforcement, Commissioner of Health, and the local community.
• Ensure job descriptions for all positions are accurate and current.
• Conduct investigations; respond to unemployment claims, EEOC, DOL, and/or employee relation issues such as employee complaints, harassment allegations, and civic rights complaints. Settle grievances in coordination with Senior Counsel.
• The Supervisor, Retail Operations ensures compliance with all Compassionate Use of Medical Cannabis Pilot Program rules and regulations governing the Act, and directly supervises the activity within the dispensary to include dispensary staff training and education in the absence of the Manager and as directed.
• The Supervisor, Retail Operations is responsible for the development of the Dispensing Facility’s privacy policies and procedures, the security and confidentiality of all patient information, as well as overall compliance with HIPAA.
• Create organizational development and employee training programs.
• Implement HR policies and programs in support of company initiatives. Direct all compliance efforts for the company to minimize risk.
• Establishes methods to follows the operating plan in compliance with the Compassionate Use of Medical Cannabis Pilot Program, maintaining records required by public health law and ensures quality assurance plans, including but limited to plans to detect, identify and prevent dispensing errors related to product packaging and labeling.
• Develop progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance. Manage leave administration practices.
• Maintain excellent facilities conducive to enhancing employee productivity.
• As the responsible party at the Dispensing Facility, this position resolves all inventory discrepancies and patient-staff conflicts.
• Directs and monitors department managers to accomplish goals of the plan, consistent with established and safety procedures.
• Implement HR related software systems in collaboration with IT Partners.
• Build a quality assurance program that is tied to performance review process.
• The Supervisor, Retail Operations manages patient specific logs as required, the receipt, storage and auditing of all inventory, and is responsible for ordering new inventory and supplies, maintaining accurate records using BioTrackTHC, the Dispensing Facility’s inventory tracking software program.
• Recruit and retain top quality staff for each department; conduct interviews.
• Conduct performance reviews with department managers & monitor employee productivity, attitudes, and performance results.
• Conduct exit interviews analyze data and make recommendations to the management team for corrective action and continuous improvement.

Minimum Qualifications (Skills, Knowledge & Abilities)

• Conduct exit interviews analyze data and make recommendations to the management team for corrective action and continuous improvement.
• Implement HR policies and programs in support of company initiatives. Direct all compliance efforts for the company to minimize risk.
• Solid business acumen, management reporting, and problem-solving skills.
• Must be passionate about handling all aspects of a retail operation to include staffing schedules, compliance, inventory control, purchasing and theft prevention and product diversion.
• Ability to develop strong relationships and experience working with senior level executives.
• Demonstrated management and leadership skills in a high growth environment are preferred.
• Excellent written, verbal and non-verbal communication skills.
• Strong conflict management skills.
• All applicants must be at least 21 years of age.
• Ensure job descriptions for all positions are accurate and current.
• Excellent and effective consulting skills.
• MED Badge
• Implement HR related software systems in collaboration with IT Partners.
• Exceptional interpersonal skills, including listening, coaching & training.
• Maintain excellent facilities conducive to enhancing employee productivity.
• Conduct investigations; respond to unemployment claims, EEOC, DOL, and/or employee relation issues such as employee complaints, harassment allegations, and civic rights complaints. Settle grievances in coordination with Senior Counsel.
• Conduct performance reviews with department managers & monitor employee productivity, attitudes, and performance results.
• Ensure employee safety, wellness, and health & welfare
• Strong interpersonal and negotiation skills.
• Build a quality assurance program that is tied to performance review process.
• Provide company-wide communication & manage change.
• Experience must include hands-on responsibility for the full scope of human resources activities, both operations and analysis.
• Develop progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance. Manage leave administration practices.
• Operations management to include production oversight and accountability.
• Recruit and retain top quality staff for each department; conduct interviews. Manage talent acquisition and workforce management plan.
• Possession of a bachelor’s degree or 3 years of experience at a management administrative level with an emphasis on employee relations and talent management.
• Strong leadership, project management & time management skills.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance.
• Create organizational development and employee training programs.

Travel %: 0

FLSA status: Non-exempt

Additional Abilities Required: While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.

• Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.

Work Environment

Work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. Business travel may provide for varying degrees of change in work environment. The noise level in the work environment is usually moderate.

About Columbia Care

Columbia Care is one of the largest and most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 18 U.S. jurisdictions and the EU. Columbia Care operates 130 facilities including 99 dispensaries and 31 cultivation and manufacturing facilities, including those under development. Columbia Care is one of the original providers of medical cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the company launched Cannabist, its new retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, gLeaf, Classix, Plant Sugar, Press, Amber and Platinum Label CBD. For more information on Columbia Care, please visit www.col-care.com.

Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity, equity inclusion both internally and with external vendors, Columbia Care has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.

Background Investigation

As a condition of employment, all Columbia Care employees are required to submit to a background check. Employment decisions, in compliance with state law, are based on an employee’s background report at the time of hire.

#INDMP