Supervisor - Midway Jobs

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlet during an assigned shift and assist in supervision of all other food & beverage outlets as needed.

• Attends and participates in meetings, completing follow-up as assigned.
• Supports late-night casino volumes. Organizes training with vendors for employees as needed for routine service refreshers or new product offerings.
• Maintains bar and lounge area standards, guidelines, and objectives, including team member training and SOP compliance.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Other duties as assigned.
• Regularly monitors alcohol sales to determine timeliness for offering refreshers, as well as ensuring compliance regarding wine quality and integrity.
• Maintains all front of house ordering, beer/wine/spirit pars and inventory levels, barware lists and needs, and overall bar layout and organization.
• Opens and closes shift or work area at scheduled times; ensuring outlets are fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Resolves guest concerns or complaints in order to maintain positive guest relations.
• Inspects food outlets daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Perform work regularly and predictably.

This knowledge and these abilities are typically acquired through a High School Diploma, as well as two years’ dining experience in a supervisory capacity; or through a bachelor’s degree in Restaurant Management or related field.

ADDITIONAL REQUIREMENTS (Licenses, Certifications, Testing, etc.)

• Must successfully pass background check.
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must be twenty-one (21) years of age.
• Must successfully pass drug screening.
• Prior experience opening new properties/outlets strongly preferred.

KNOWLEDGE OF

• Food, food product, food preparation, etc.
• Service, service etiquette, and standard service practices for full-service restaurants.
• Standard safety and sanitation practices for food and beverage service.
• Management of a high-volume restaurant, bar, or similar business.
• Applicable computer systems.
• Wines and alcoholic beverages.
• Pertinent federal, state, and local laws, codes, and regulations.
• Various positions within the restaurant, e.g., bartender, server, host, etc.
• Standard safety and sanitation practices for food and beverage service.

ABILITY TO

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate effectively with all levels of team members and outside contacts.
• Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.
• Deliver programs which create a service level of excellence for internal and external guests.
• Review and comprehend all necessary documentation.
• Monitor and control cash flow and security of assets.
• Link scheduling to customer flow.
• Communicate clearly and concisely, both orally and in writing.
• Maintain bar operations.
• Act professionally with a constantly changing internal and external environment.
• Be flexible to work varying shifts and time schedules as needed.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this and that the Company reserves the right to exercise its discretion to make such changes.

21+