Supervisor - Evs Jobs

POSITION SUMMARY

The incumbent in this position is responsible for smooth and efficient housekeeping operations and top-quality guest

service.

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Performs all other duties as assigned and adheres to all Indiana Gaming Regulations and Departmental Standard Operating Procedures.
• Resolves non-routine departmental problem situations and performs specials projects as assigned.
• Must possess the general financial knowledge necessary to maintain adherence to detailed operating budgets and analyze vendor billing receipts.
• Must possess a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction.
• Must possess proven leadership ability necessary to provide guidance to subordinate personnel.
• Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
• Prepares work schedules and conducts employee evaluations. Assists in hiring and establishing training programs for public space personnel.
• Creates an atmosphere that induces guests to make Hard Rock Northern Indiana and their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Recommends adjustments to public space policies to more effectively service the guest.

Non-essential Job Functions

• Attend seminars when needed.

This knowledge and these abilities are typically acquired through an Associate’s Degree or additional equivalent experience. One to three years of supervising housekeeping staff or related experience required.

ADDITIONAL REQUIREMENTS (Licenses, Certifications, Testing, etc.)

• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Must be twenty-one (21) years of age.
• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.

KNOWLEDGE OF

• Supervisory/management duties.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Leadership skills.
• Regulatory requirements.

ABILITY TO

• Communicate effectively with all levels of employees and guests.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to use a typewriter, 10-key, computer, etc.
• Perform well under pressure.
• Review and comprehend all necessary documentation.
• Present ideas and information in a clear manner.
• Ability to review reports and observe activities subordinates.