Summer Customer Service Associate

The Marcus Jewish Community Center of Atlanta (MJCCA) is among the largest Jewish community centers in the world! The MJCCA is a thriving, dynamic, ever changing organization serving over 60,000 people each year. The MJCCA’s modern, multi-purpose Zaban Campus sits on 52 acres in Dunwoody where people across all generations participate in every possible kind of program that helps people meet their newest lifelong friends, learn new skills and enhance their overall quality of life.
Summer Customer Service Associate (May 2021- September 2021)
10 – 20 hours/week – will include nights and weekends
Must work the following dates (5/28 – 5/30, 7/4, 9/3 – 9/5)
Provide exceptional customer service to members, non-members, guests and staff at the MJCCA, in person and over the phone. Maintain access control and security procedures for members and guests at front desk, fitness center, and pool entrances. Maintain knowledge of staff, facilities, and programs from which you can draw on to assist customers in a timely and effective manner.
Responsibilities & Duties:

• Answer telephone in a proper manner and operate switchboard effectively
• Smile and greet all customers as they arrive and depart
• Maintain knowledge of facility, programs, and staff to answer questions and assist members with basic registration information, program location and additional information as required
• Address and respond to customer and staff questions, requests, concerns, and issues in a timely and efficient manner
• Assist with inquiries by telephone and in person
• Cover box office and ticket sales using 3rd party system
• Handle administrative duties of the department
• Accept, process and discharge packages and documents following proper procedure
• Identify emergencies, incidents, and follow appropriate procedures
• Communicate all information regarding membership levels and privileges to guests accordingly
• Strictly adhere to MJCCA policies and procedures
• Complete any additional projects as assigned by Supervisor
• Reliable, courteous, and punctual
• Follow up with customers via handwritten thank you notes, emails, and in-person communication.
• Check in all members and guests using agency procedure
• Build and maintain relationship with repeat customers
• Provide exceptional first-line customer service to all customers
• Flexibility with schedule and helping other departments when asked

Qualifications:

• Ability to multi-task and prioritize
• Detail oriented
• Excellent interpersonal skills
• Possess excellent computer and typing skills
• Proficiency in Microsoft Suite (Word, Excel, and Outlook)
• Competence in basic-level mathematics
• Good organization skills

Requirements:

• Must possess strong conflict resolution skills
• Flexibility – position includes night and weekend hours
• Ability to work outdoors (as needed)
• Willingness to cross-train and take on additional responsibilities

If you join our full-time and part-time family of staff members, you will be part of an amazing agency
that has been voted as a Top 100 Workplace for 11 years in a row.