Success Guide Jobs

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

The role of the Success Guide is crucial in helping to grow value and improve adoption. Success Guides provide proactive and reactive Architecture, Product, and Industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers wildly successful.

The ideal Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.

Responsibilities

• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
• Provide prescriptive recommendations, best practices, and technical advice for improving adoption
• Help customers consistently achieve their business outcomes
• Show continued professional growth and development
• Generate positive feedback from customers, internal teams and leadership
• Become an expert in your aligned cloud and related products

Required Qualifications & Skills

• Consultative and customer-focused approach and engagement style
• Functional and/or Technical Expertise in one or more of the following clouds: Service Cloud, Sales Cloud, Platform, or Experience Cloud
• Ability to navigate, escalate, and lead efforts on complex customer requests
• Salesforce Certified Administrator is required for the role.
• Proven ability to quickly learn new technologies
• 3+ yrs experience
• Ability to prioritize, multi-task, and perform effectively under pressure
• Certified Advanced Admin, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, and/or Experience Cloud Consultant preferred
• Demonstrated ability to communicate, present and influence credibly and effectively

In addition to having the Salesforce Administrator Certification, Success Guides will be expected to obtain Salesforce Advanced Administrator, Platform App Builder and associated Cloud Consultant Certification within the first 90 days of hire.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.

More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

For New York-based roles, the base salary hiring range for this position is $80,700 to $121,100.

For Colorado-based roles, the base salary hiring range for this position is $73,400 to $101,000.

For Washington-based roles, the base salary hiring range for this position is $73,400 to $111,000.

For California-based roles, the base salary hiring range for this position is $80,700 to $121,100.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.