Store General Manager - Retail

Choose Greatness!! We are looking for an individual with a fantastic personality who shows lots of attitude whose high energy and sense of urgency is contagious. This role will be responsible for managing the day to day operations and all customer service related to enmarket QSR food production, training, customer service and product inventory. The General Manager will provide outstanding customer service while complying with all company standards, ensure all assistance is provided quickly and proficiently to maintain company culture. The General Manager will drive the team to be guest focused by focusing on the following behaviors: Be Fun. Be Clean. Be Right. Be Fast.

Essential Duties & Responsibilities

• Educate and train employees on store cleanliness standards and ensure they are met on an ongoing basis
• Working understanding of currencies accepted
• Exposure to cleaning chemicals and solvents
• Maintain great working attitude toward customers, responsibilities, and peers
• Educate and train employees on in-store promotions and other marketing initiatives
• Drive Store Sales Through
• Educate guests on Brand Promise products and flavors
• Team Development
• Order uniforms for new employees
• Community and development involvement
• Drive store sales goals
• Separate staff if needed
• Ability to walk, stand, move, traverse in quick bursts
• Sampling
• Local store marketing
• Understand and explain all current promotions to guests
• Promotions
• Train and develop team to grow the concept
• BOH and (POS) Responsibilities
• Ability to stoop, bend, stretch, reach, reach above arms, stack, lift and carry objects and inventory weighing up to 50 pounds
• Problem solve inventory problems and manage orders
• Understand Back office system and pull necessary reports
• Understand daily Point of Sale responsibilities
• Educate and train new employees on all brand standards and procedures
• Ensure all food is stored, held, prepared and served in a controlled, food safe manner
• Create and maintain a stable work environment and consistency in service offerings.
• Maintain proper inventory
• Communicate store sales goals to staff
• Conduct performance evaluations
• Ensure dining room; BOH; Kitchen and FOH is clean and safe
• Ensure all County/City and State Health regulations are met and followed
• Physical Requirements
• Role model and train exceptional customer service
• Greet customers with energy and enthusiasm
• Ensure all staff maintains proper hygiene and sanitation standards
• Follow up with staff to ensure goals are being achieved
• Implement reward/recognition for staff to encourage increased store sales
• Conduct interviews and Hire
• Use of finger dexterity to use POS and KPS systems, as well as completing administrative work including writing, typing and filing
• Conduct inventory of store supplies. Place and receive order before needed
• Keep bathroom area clean
• Ability to read, hear, understand, and respond to requests and to communicate information clearly using the English language
• Maintain a friendly and fun environment
• Make happy people happier
• Sample with a Smile
• Fill orders with accuracy
• Process payroll
• Identify, coordinate and implement necessary tools for providing outstanding customer service through internal and external channels to effectively conduct business
• Tell the Brand Promise Story
• Inventory Control
• Generate store sales goals
• Manage scheduling and payroll to meet store goals
• Ensure all guest point of view areas are clean and safe
• Coach and motivate staff through goals
• Ensuring proper cleanliness of inventory storage
• Ability to stand for long periods of time without breaks
• Ensure team is fun and friendly attitude during transactions
• Comply with established company policies and brand standards
• Use of hands and fingers to handle small tools, equipment, and money
• Maintain proper hygiene and sanitation standards
• Maintain proper staffing levels
• Order replacement uniforms
• Communicate with owners regarding issues/gaps in procedures/ and customer service initiatives
• Maintain store cleanliness

Reports To: QSR District Manager or Brand Manager

Eligibility Requirements

Hiring is contingent upon eligibility to work in the U.S.