State Patrol Records Analysis Supervisor

Description
Supervision of the front desk unit that handles incoming phone calls and complex criminal identification software, processes and databases, fingerprinting, and Sex Offender registration. Uses independent judgement to respond to complex and non-routine requests for records. Consults with troop area leadership, division management and legal staff. Develops unit policies, procedures, protocols consistent with other unit operations. Conducts formal and informal training on the various unit policies, procedures, protocols both internally and externally. Regular work contacts will include local, state, and federal law enforcement authorities, judicial system officials, other criminal agency representatives, and the public. Prepares and evaluates unit budget information.
Examples of Work
Plans, organizes, coordinates, and directs criminal identification records activities of a defined unit involving four or more professional and paraprofessional staff who work closely with other operational units within the section to process criminal and non-criminal records. Oversees operation of the Troop area office front desk to ensure citizens receive prompt, efficient and professional service; fingerprinting; and Sex Offender registration. Identify and implement process changes to improve efficiency. Checks accuracy of staff using computed data to identify and trace discrepancies and to verify accuracy, completeness and consistency for data. Assigns projects to employees.
Completes periodic statistical reports and prepares special reports in response to State Patrol needs or question from a variety of sources. Evaluates processes by reviewing production data and costs. Collects and compiles statistical, economic, or administrative data to provide the basis for State Patrol decision making and to provide a basis assessing the effectiveness of unit and section services. Constructs tables, graphs, charts, and other tabular or illustrative material using manual or automated methods to provide graphic summaries of data and enhance comprehension of data.
Communicates directives of section managers to assigned employees; contacts representatives of outside organizations to give or receive information. Communicates with State Patrol information technology employees to address database application requirements. Trains new and less experienced employees. Schedules, directs, and evaluates the work of unit employees working with criminal identification records to ensure effective and efficient use of time, equipment, and material, and to provide the records to the requester in a timely manner. Supervises assigned employees including hiring, promotion, training, assigning and monitoring work, performance evaluation, and discipline.
Acts as mentor to employees within the section. Confers with State Patrol employees and external representatives to present operational information and training. Responds to inquiries.
Provides procedural and technical training to internal and external parties. Overnight and out-of-state travel may be required.
Qualifications / Requirements
REQUIREMENTS: Experience supervising, leading, or coordinating other workers, and post high school coursework, training, or experience in criminal justice, business, computer science, communications, accounting, law, data systems management, or related administrative field.
PREFERRED: Associate's degree or Bachelor's Degree in criminal justice, business, computer science, communications, accounting, finance, law, data systems management, or related administrative field, with emphasis in statistics. Experience in customer service is necessary. Knowledge of adult learning methods, conducting training or presentations in front of groups, training or experience in operation of personal computers and various computer programs/applications and databases, (i.e., Microsoft Office Software) is desired. Experience in one or more of the following areas preferred: process improvement, criminal justice, criminal records, accounting, finance, auditing, and project management.
OTHER: Resumes will not be accepted as a substitute to your applicant information. Failure to complete all areas of your employment application may result in your application being disqualified from our selection process. Regular and reliable attendance is expected. Applicants will be screened for a record of criminal activity and criminal history using a fingerprint-based check, before a final offer of employment is made. Applicants must be free of felony convictions. Applicants cannot maintain a continuous association or dealings with persons, groups, or organizations that they know, or should know are persons or groups or organizations under criminal investigation or indictment or who have a reputation for present, ongoing involvement in felonious or criminal behavior. Applicant must successfully complete an extensive background screening prior to being employed, which includes completion of a Personal History Questionnaire. Selection process will include an interview.
Knowledge, Skills And Abilities
Excellent written and oral communication skills; strong interpersonal skills; time management; knowledge of manual and automated methods for data collection and analysis; State Patrol policies and procedures pertinent to the collection and analysis of data; legislation, policies, and standards governing the mission and/or programs of the State Patrol; knowledge of the criminal justice system; applicable State Statutes; principles of public information.
Ability to interpret and apply state and federal laws and standards, and State Patrol rules, policies, and procedures with regard to criminal history background and automated fingerprint information system AFIS checks; summarize statistical, program and administrative data into research reports and publications; design and implement research projects within organizational constraints and resource limitations; apply quantitative methods to analyze and interpret data; identify trends and critical elements of operations for immediate supervisor and other management officials; communicate effectively to direct the exchange criminal history information to collect, analyze, interpret and report individual records to requesting parties.