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Staff User Researcher, Developer
Company | Coinbase |
Address | Raleigh, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-19 |
Posted at | 10 months ago |
At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- Provide thoughtful guidance and education to stakeholders to turn vague business needs into actionable research questions
- Partner with other researchers on larger strategic research initiatives and internal team processes.
- Act as primary point of contact for all team research needs—from large foundational and generative projects to evaluative, tactical, and investigative quick wins
- Craft research reports to clearly communicate your findings and make impactful design and product recommendations for the team.
- Coordinate and conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork, and other methods as needed
- Leading the UX Research function for our Developer Product Group, working in close partnership with the Design and Product teams
- Interest in crypto or financial products
- Can successfully manage project prioritization and multiple stakeholder relationships independently
- Easily communicates complex concepts, with ability to influence strategy and decision making
- Collaborative attitude, team mentality, and humility
- Provides both confident team leadership and patient guidance to a range of stakeholder levels, including guiding designers and PMs through their own research
- Working knowledge of general research principles (experimental design, bias, confounds, etc.) and UX research principles (usability testing, design thinking, etc.).
- Experience with usertesting.com & unmoderated testing
- A learner’s mindset, seeing feedback as a chance to grow
- 7+ years of user research experience, preferably with some experience in a lead role or primary point of contact for a large product area with many stakeholders
- User of Coinbase products
- Research experience working with a Developer audience, or other technical audiences
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