Sr. Site Reliability Engineer

About CCC

CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 30,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.

Our advanced capabilities in AI, IoT, telematics, blockchain, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy’s digital transformation.

At CCC, our mission is to keep people’s lives moving forward when it matters most. Diversity of experience and perspective are key to our pursuit so we can deliver a future of possibilities for our customers. Find out more about CCC Intelligent Solutions by visiting cccis.com.

Summary

We are seeking a talented Sr. Site Reliability Engineering Developer to be part of the fast moving, innovative CCC Site Reliability Team. We build enterprise class, hosted solutions that span multiple data centers and public clouds and service hundreds of thousands of end-users. This is a great opportunity for a highly motivated person interested in being part of a team responsible for the overall health, performance and operational design of our systems and applications. In this position, you will work alongside DevOps, software developers, database administrators, network engineers, systems engineers and information security, in an agile environment building modern software solutions and infrastructure.

Job Duties

• Application metrics and operational intelligence
• Participate in code-reviews, rotation on-call and project planning
• Resolve NOC escalations and help prevent reiteration of incidents by creating processes and automation
• Triage potential application issues received through various channels and work with appropriate teams to lead to resolution
• Develop automated solutions for resolving common system faults, reacting to infrastructural situations faster and alleviating manual tasks
• Collaborate with other development teams to build in reliability and observability in our systems
• Document remediation and improvement processes
• Gain and disseminate knowledge of our complex applications
• Recommend scalability and resiliency improvements to product engineering teams
• Be key part of our response to high-severity internal customer incidents, ensuring we meet all SLAs
• Embrace failures and treat incidents as learning opportunities through conducting blameless postmortems reports

Qualifications

• Experience deploying Cloud resources from code using tools such as Terraform and/or Bicep / ARM
• Experience with scripting languages such as PowerShell
• Production troubleshooting skills that span systems, networks and code.
• Comfort and experience with Ops environment growing at a rapid scale.
• Experience with DevOps tools (Azure DevOps, GitHub), processes and culture with a focus on automation
• 5+ years operational experience working with Microsoft technologies
• Familiarity with technical considerations involved in designing for complex systems at large scale both with monolithic and microservice architectures.
• Proven ability in designing and configuring monitoring and alerting solutions across multiple systems and services using tools such as Prometheus, Grafana, Kibana and/or Application Insights
• Bachelor’s degree or equivalent degree in computer science or relevant engineering fields
• Knowledge of Virtualization, Cloud Infrastructure and APIs
• 2+ years experience working with the Azure tech stack in a production capacity
• Professional experience in an Agile/Scrum development methodology a plus
• Experience preparing and presenting operational artifacts to senior management
• Knowledge of cloud networking and how to troubleshoot issue in this space

About the company’s Commitment to its employees:

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members.

Each team member plays an important role in the company’s success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees.