Special Education Data Trainer

One of our government clients- the District of Columbia is looking for a Special Education Data Trainer.
Job Title: SME - Special Education Data Trainer.
Job Type: Remote - Local Candidates Preferred
Location:OSSE - 1050 1st Street NE Washington, DC 20002
Contract : 5 Month
Local Candidates Preferred
The candidates will be responsible for developing training content, conducting application trainings and workshops, providing tier 2 support, assessing training, and offering instructor-led and online training.
The Trainer Responsibilities Includes

• Deliver trainings for data systems using various training methodologies.
• Analyze both internal and external customers' issues and requests while working with other team members to perform system review and problem solve. Identify areas to improve data systems, documentation, and other processes.
• Schedule training sessions in coordination with OSSE leadership, project team and other stakeholders based on training needs.
• Prepare training environments as appropriated based on the schedule sessions and workshops.
• Provide support on various data systems related to special education to both internal and external customers via telephone, email, virtual or in-person meetings and manage and respond to customer support tickets and various requests in a timely and accurate manner.
• Participate in business process re-engineering sessions and perform User Acceptance Testing (UAT) and quality assurance of data.
• Analyze the effectiveness of training and workshops of the stakeholders and develop appropriate modification to the training if needed. Create and maintain assessment and feedback tools.
• Perform other related duties as assigned.
• Lead and partner in the design and development of training plans. Organize, prepare, and implement training sessions, Power Points, materials, guides, etc.

Minimum Education/Qualifications Requirements

• Ability to independently and effectively collaborate with senior leadership, school staff, government agencies, advocacy groups, consultants, and vendors regardless of technical expertise to provide guidance on data systems and process improvements.
• Bachelor's degree from an accredited college or university or equivalent work experience.
• Strong problem-solving skills and a solution-oriented mindset.
• Ability to communicate effectively, orally and in writing, and establish and maintain effective working relationships with peers, internal and external customers, and vendor staff at all levels of management
• Ability to provide exceptional customer service experiences.
• Detailed oriented.

This is a urgent Requirmnet, Please share your ASAP. Or contact me - Danniel Logan - 202-967-0656 Ext - 103
Skill Assessment: (Please include the years of experience last used and a brief description of skills below, information is to be submitted along with the resume)
Skill
Required / Desired
Amount of Experience
Years Used
Last Used
Experience delivering in-person, virtual and instructor-led training
Required
11
Experience developing training material and system user guides
Required
11
Experience planning, coordinating and conducting large scale training for internal and external users.
Required
11
Experience with high volume training and related tasks in short duration
Required
5
Bachelor's degree or equivalent experience
Required
15
Experience providing application support.
Required
5
Experience with creating digital content e.g., Camtasia, Adobe Premiere, etc.
Required
2
Client Relationship Management (CRM) experience
Required
5
Learning Management System experience
Required
2
Strong communication skills with the ability to articulate technical terms and complex data clearly to non-technical audience bother verbally and writ
Highly Desired
2
General knowledge of special education i.e., Individuals with Disabilities Education Act (IDEA)
Highly Desired
2
Experience training on special education data systems such as ED Plan (EasyIEP), PowerSchool Unified Classroom Special Programs, etc Required 2 Experience supporting or using a student information system such as PowerSchool, eSchoolPLUS, Aspen, etc. Required 5 Business process analysis and improvement experience Required 5 Experience using a help desk ticketing system. 5 Required 5