Our Company
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.
Summary
Maintains Pool area cleanliness and presentation. Coordinates with housekeeping to have towels and bathrobes replaced and soiled linens removed. Assists in the maintenance of the pool area and equipment
.
Essential Functions
- Be familiar with all hotel services/features and local attractions/ activities to respond guest inquiries accurately.
- Great all guests entering pool area and help with suggestions of service provided.
- Prepare and maintain water station and amenities at gym.
- Maintain positive guest relations at all times.
- Maintain complete knowledge of pool area and chase lounge layout.
- Great all guests within 1 minute of arrival, using correct salutations and etiquette.
- Handle guest complaints and ensure guest satisfaction.
- Organize assigned station and ensure readiness prior to guest arrival.
- Extend appreciation for guests’ patronage.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Maintain complete knowledge and comply with all departmental policies/service procedures.
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
- Understand and anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Complete all opening and closing side duties as assigned.
Qualifications
Perform other duties as directed, developed or assigned.
Required
- Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
Desirable
- Certification in CPR.
- Previous experience as a Pool Attendant
- Previous experience in Housekeeping
- High School diploma or equivalent, some college.
Skills
Required
- Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time.
- Ability to maintain good coordination and timing while serving orders quickly.
- Ability to exert physical effort in transporting trays and food items from service areas to guests.
- Ability to provide legible communication.
- Ability to anticipate and understand guest service needs.
- Ability to work cohesively with co-workers as part of a team.
- Ability to perform job function with minimal supervision.
- Ability to focus attention on details.
PHYSICAL DEMANDS
- Occasional need to stand for long periods of time.
- Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
- Constant need to perform the following physical activities: grasping, turning, finger dexterity.
- Frequent need to see small details and things clearly beyond arms’ reach.
- Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
- Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
Pay Rate: $17.00
What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
Madeline Hotel & Residences is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel & Residences provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Madeline Hotel & Residences complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits:
We offer competitive rewards, training and career development. Our benefit package includes health insurance options, flexible spending accounts, health reimbursement account with a Company contribution, 401(k) with company match, tuition reimbursement, lifestyle perks, and a great working environment.
About Madeline Hotel:
Madeline Hotel & Residences, Auberge Resorts Collection, ideally situated in the heart of Mountain Village, is the stunning alpine resort above the historic town of Telluride, Colorado. The 83-room and 71-residence hotel finely blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline features guest rooms and suites and one- to four-bedroom residential condominiums that offer expansive Mountain Village views and sophisticated alpine amenities. At the helm of the resort’s culinary program is Chef Bill Greenwood who brings his expertise to the hotel’s signature restaurant, Black Iron Kitchen + Bar, delivering Rocky Mountain flavors with the pioneering essence of the American West. Additional amenities include: the best ski-in/ski-out access in town; slope-side Ski Valet offering seamless service and state-of-the-art equipment; the 4,000-square-foot Sky Terrace featuring a heated outdoor swimming pool, hot tubs, fire pits and al fresco lounge; The Madeline Ice Rink; the 3,000-square-foot M Lounge featuring a game room, outdoor fire tables and an indoor/outdoor bar; an alpine-inspired spa and salon, along with yoga, Pilates, and personal training studio. In November 2018, Madeline introduced Sleeping Indian Ranch, a 30,000-acre ranch in the San Juan Mountains, to its unique residential portfolio.
About Auberge Resorts Collection:
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
Stay Connected:
www.aubergeresorts.com
Auberge Resorts, LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Department: Madeline Hotel and Residences
This is a non-management position
This is a full time position
