Spa Attendant - Full Time - Detroit

PRIMARY PURPOSE:

As a Spa Attendant, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Perform other job-related duties as requested
• Assist guests in the booking of spa services via spa software, direct guests to their appointments and assist them with the use of sauna, steam, whirlpools, and other spa amenities.
• Consistently offer professional, friendly and engaging service in alignment with S.H.O.W. Service Basics and exceed guest expectations
• Follow all departmental and policies and procedures including safety and sanitation policies
• Promote and sell service treatments, enhancements, upgrades and retail products
• Maintain spa facilities and locker areas ensuring they are well stocked, and in tidy and sanitary condition at all times

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to effectively communicate in English, in both written and verbal forms
• Maintain a professional, neat and well-groomed appearance adhering to company standards
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts