Spa Assistant Manager Jobs

The Peninsula Chicago is seeking an Assistant Manager to join our Spa team and be an integral part of our guest-focused service.

• Exceptional health benefits package and 401(k) with company match.
• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.

Key Accountabilities

• Maintain consistency in performance in accordance with both Peninsula and Forbes standards
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Communicate with all departments to create a guest centric experience
• Oversee all front desk operations and staff to ensure a positive guest experience.
• Ensures the cleanliness and organization of the spa desk and assists with the coordination of efforts between other departments.
• Promote spa services and activities responding to member/guest inquiries and/or directs to appropriate sources for information.
• Perform weekly and monthly inventories of all personal care, professional supplies, guest and operating supplies, linen, locker room supplies, office supplies and beverage station supplies.
• Complete scheduling of Guest Service Agents
• Be in full compliance with Head Office database requirements

General Requirements

• Knowledge of PMS/Opera and some knowledge in rooms department preferred
• Excellent command of written and spoken English
• 3 years of spa desk experience in luxury property ideal
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.

Benefits We Offer

• 50% restaurant discount
• Complimentary employee meals
• 25% discount on spa retail
• 10 holidays days per year
• 3 personal days per year
• 50% discount on spa services
• Discounted and complimentary room nights at The Peninsula Hotels
• Discounted parking
• Complimentary long-term disability
• 6 sick days per year
• Complimentary life insurance
• 10 vacation days per year
• 80% company-paid medical, dental and vision coverage
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States.

About The Peninsula Chicago

Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.