Social Srvc Manager - Child Support Services

Social Services Manager
Child Support Services
“Follow Your Calling, Find Your Career”
Please apply by: 5/31/23
Salary Range: $71,925.74 - $107,888.60 / year
This is an exempt (salaried) position
Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Position Summary
Plan, coordinate, and manage human services programs. This position is responsible for organizing staff to effectively carry out program activities; implementing program design, development and strategic planning; and ensure compliance with program requirements.
Essential Functions
Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations
Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines
Review information with teams or staff members to provide guidance and direction in the delivery of services
Establish performance objectives, conducts periodic reviews and monitors progress
Monitor budget activities and adjusts expenditures and makes recommendations as appropriate
Review and audit staff cases and workloads to prioritize duties and referrals for new cases
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high level decision
Complete monthly and quarterly program reports; review and analyze reports and statistics for continuous awareness of program operation
Develop program goals, objectives, and strategies to provide direct assistance to customers
Identify information and resources necessary to assess community needs
Plan and assign responsibility for staff orientation and development
Some positions may be required to supervises enrollment and eligibility activities performed in the NC FAST system
May be required to staff shelters in the event of a disaster
Minimum Qualifications
Experience:
Minimum of six years of experience in area of assignment, including one year of supervisory experience or completion of an approved supervisory training program
Education:
Bachelor's Degree in Human Services or related field.
Combination of relevant education and relevant experience accepted?: Yes
Licenses and Certifications
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Knowledge, Skills and Abilities
Knowledge of
General social work principles and available resources
Social services procedures, practices and methods
Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
Case management methods and techniques
Services offered by the county and other local public and private community based service agencies
Developing trends and best practices in the specific program area
Skills
Supervising and evaluating employees
Prioritizing and assigning work
Managing and executing multiple tasks
Maintaining various confidential records
Evaluating records to ensure accreditation standards are met
Exercising judgment and discretion
Resolving conflict and crisis intervention
Achieve and maintain effective relationships with clients, other professionals and the general public
Preparing correspondence and comprehensive reports
Working in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs
Working nights and/or weekends for positions in certain departments
Abilities
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends and own organization’s position to contribute to effective business strategies and tactics
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Leadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints and organizational values
Computer Skills
Proficient in various computer programs including Microsoft Office Suite
Compensation & Benefits
In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge, and pet insurance; dependent care, healthcare, and commuter flexible spending accounts; health savings account; paid holiday, vacation, and sick days; near-site clinics for preventive care and illnesses; an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.
Work Environment
Works in an office setting with moderate noise
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.


Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.