Overview
Social Media Moderator
Who We Are:
Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers.
Why We are Different:
At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.
What You will Get:
- A unique, inclusive and supportive company culture.
- Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
- Holiday, personal and vacation days.
- Fair and competitive compensation.
- Career development and mentoring and opportunities to grow.
Summary/Objective:
The Social Media Moderator is responsible for providing exceptional customer service through all of our social media channels to all Lippert customers while also playing a role in executing our social media strategy in a manner that promotes each company’s brand, products, and services.
Essential Functions:
- A willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow
- Identify and escalate issues appropriately to ensure rapid response to emerging trends and opportunities
- Engage directly with guests who contact us for a variety of topics ranging from helping them shop for their components, taking a compliment, or even problem-solving when something doesn’t go as planned.
- Deliver timely, accurate, and thoughtful responses to our users’ questions and requests on social media
- Be understanding, utilize active listening, patience, empathy, and kindness to customers and teammates.
- Research and problem-solve to determine the right solutions for customers and think proactively.
Supervisory Responsibility
This role does not have any supervisory responsibility upon hiring.
Physical Demands
The characteristics described below are representative of those encountered while performing essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is active and requires standing, walking, bending, kneeling, and stooping. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Answer telephones, direct calls and take messages. Communicates with management, team members, and other individuals to answer questions, disseminate or explain information and take instructions. Maintain electronic and hard copy filing system. Prepare and modify documents including correspondence, reports, drafts, memos and emails. Prepare agendas for meetings and prepare schedules. Record, compile, transcribe and distribute minutes of meetings.
Position Type/Expected Hours of Work
This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; weekend and overnight work is occasionally required.
Travel
25% travel is expected for this position.
Required Education And Experience
- Prior social media experience
- Familiarity with social media management tools.
- Excellent communication skills (written, verbal, and listening).
- High School Diploma or GED
Preferred Education And Experience
- Associates Degree in Marketing
Additional Eligibility Qualifications
- Proficiency in using computers, both for data entry, as well as for rapid navigation through systems to help support our guests.
- Ability to adapt to change in accordance with the business needs of the company
- Operate with ownership, be a self-starter, and have a strong attention to detail.
Work Authorization/Security Clearance
Must be able to pass EVerify.
AAP/EEO Statement
Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination, and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.
Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.
Other Duties
Duties, responsibilities and activities may change at any time with or without notice.
Pay Group : AAP/EEO Statement
Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.
Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.
