Shift Supervisor, Second Shift

Have a passion for Non-Profit work? Looking to contribute to a mission with meaning and purpose?

If you answered "Yes!" to the questions above, then YOU are exactly the person we have been looking for to join our growing team! The mission of the Children's Attention Home is to provide nurturing care and life-changing services for youth and families in need. Every person on our 60+ member team has an important role that leaves a lasting impact on the lives of those we serve.

As a provider of residential services to children who have experienced situations of abuse, neglect, or homelessness, we must take the utmost care when reviewing candidates. Hiring policies are taken directly from the state and federal standards under which we operate. All candidates must agree to a SC Central Registry Check, SLED check, and fingerprinting.

Position Summary And Purpose

The Shift Supervisor is responsible for the direction, management and supervision of the residential team in the delivery of programs, activities and services for residents. The Shift Supervisor serves as the primary campus leader during specified shift hours, after regular business hours and on scheduled weekends.

Primary Responsibilities

• Intervenes, responds to, assesses and reports on critical incidents and emergencies. This may include assisting with de-escalation and passive restraint (Non Violent Crisis Intervention).
• Is responsible for ensuring assigned team members are in compliance with educational requirements, including completion of mandatory training sessions and required training hours.
• Works in collaboration with residential leaders and Volunteer Coordinator to provide needs-based staffing that meet ratio requirements for child supervision, activities, appointments, transportation, and on-site events.
• Assigns, reviews, and evaluates the work of assigned team members.
• Holds assigned team members accountable to established policies and procedures in conjunction with the Residential Service Director.
• Supervises routine shift maintenance of CAH facilities.
• Translates and interprets pertinent information from leadership meetings to assigned team members.
• Reviews Paid Time Off requests for staffing feasibility and determines approval status.
• Collaborates with Social Worker and Independent Living Coordinator in development and implementation of sustainable Independent Living Program for age appropriate residents.
• Plans, schedules, supervises and coordinates the daily work of the residential team.
• Responsible for ensuring assigned team members are in compliance with all applicable regulatory standards.
• Serves as a member of the intake team responsible for ensuring all aspects of the intake process are completed successfully for new admissions.
• Serves as the contact person for outside groups, agencies, volunteers and/or visitors as needed.
• Holds regular and as needed staff meetings and training sessions.

Secondary Job Functions

• Performs related duties as assigned.
• Form mutually respectful and trustful working relationships with peers. Models appropriate team building skills and behavior.
• Intervenes, responds to, assesses and reports on critical incidents and emergencies. This may include assisting with de-escalation and passive restraint (Non Violent Crisis Intervention.)
• Serves as a role model for the residents.

Competencies

• Ability to lead and instruct individuals and teams.
• Work well under pressure with tight timeframes and deadlines.
• Demonstrate maturity in decision-making and initiative all while being a team player and collaborator.
• Present self in a professional manner and have the ability to interact with all levels of organization and outside contacts.
• Strong project management skills.
• Ability to maintain the highest level of confidentiality.
• Demonstrate integrity, strong character and a strong commitment to the mission and values of the organization when working with employees.
• Dependability - consistently at work on time, follow instructions, respond to the manager's instructions.
• Adaptability - adapt to change in the work environment, manages competing demands and ability to handle frequent changes.
• Creative problem-solver.
• Analysis skills - ability to review a problem and recommend appropriate solutions based on knowledge of job and company procedures.
• Must have excellent communication skills and the ability to utilize those skills on a daily basis to connect with internal clients, external clients, and employees in a timely manner.
• Self-motivated and able to operate with little supervision while working under pressure with tight timeframes and deadlines.
• Ability to independently manage workload, set priorities, meet deadlines, work under pressure and adjust to change.
• Experience managing the performance of subordinates and aligning their individual goals with those of the organization.
• Strong organizational skills.
• Excellent management of multiple tasks.
• Interpersonal skills -listen to others, work well in a team environment.
• Ability to present ideas clearly and concisely.
• Communicate well with fellow employees and comfortable working as part of a team.
• Strong computer skills - including some Microsoft Office software programs and industry specific computer software.

Education And Training

The Shift Supervisor must have a bachelor's degree in a Human Services or a related field or equivalent work experience is required. Two years' experience in a group home setting, with prior supervisory experience, is required.

License

A valid driver's license is required and must be maintained throughout employment.

Physical Demands And Working Conditions

Must be physically able to operate a variety of office equipment including a computer, telephone, etc.

Constant: standing. Frequent: repetitive use of hand, walking, standing, bending neck and waist, squatting, climbing, kneeling, twisting neck and waist, simple and power grasping of left and right hand, fine manipulation of left and right hand, reaching above shoulder level, reaching below shoulder level. Lifting objects up to 50 pounds from below the waist to a height of 3 feet. Restraining, with assistance, minors up to 18 years of age, weighing 150 pounds or more for up to 30 minutes. Occasionally running up to 75 feet over uneven ground. Must be able to exert up to twenty-five pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects or children.