Shift Leader - Team Member

Choose Greatness!! We are looking for an individual with a fantastic personality who shows lots of VIBE whose high energy and sense of urgency is contagious. This role will be responsible for ensure all store standards relating to food production and customer service are adhered to on shift. This role will also assist in ensuring all menu builds, cash control and safety procedures are adhered to while on shift. The Shift Leader will provide outstanding customer service while complying with all company standards, ensure all assistance is provided quickly and proficiently to maintain company culture. This has the potential to be a development role to grow to the next level. Help support the management team in driving the team to be guest focused by focusing on the following behaviors: Be Fun. Be Clean. Be Right. Be Fast.ESSENTIAL DUTIES & RESPONSIBILITIES

• Encourage staff to exceed shift goals
• Physical Requirements
• Comply with established company policies and brand standards
• Greet customers with energy and enthusiasm
• Educate and role model store cleanliness standards and ensure they are met on an ongoing basis
• Ability to stoop, bend, stretch, reach, reach above arms, stack, lift and carry objects and inventory weighing up to 20 pounds
• Ability to walk, stand, move, traverse in quick bursts
• BOH and (POS) Responsibilities
• Ensure all guest point of view areas are clean and safe
• Keep bathroom area clean
• Fill orders with accuracy
• Drive Store Sales Through
• Ability to stand for long periods of time without breaks
• Role model exceptional customer service
• Communicate store sales goals to staff
• Use of hands and fingers to handle small tools, equipment, and money
• Team Development
• Role model proper behavior and upselling to team members
• Provide outstanding customer service on shift
• Maintain store cleanliness
• Working understanding of currencies accepted
• Keep open communication with management team regarding issues/gaps in procedures/ and customer service initiatives
• Maintain a friendly and fun environment
• Educate guests on Brand Promise products and flavors
• Ensure team members on shift maintain proper hygiene and sanitation standards
• Ensure all County/City and State Health regulations are met and followed
• Role model all brand standards and procedures
• Drive store sales goals
• Ensure dining room; BOH; Kitchen and FOH is clean and safe
• Understand necessary Back office reports and daily pulls
• Ability to read, hear, understand, and respond to requests and to communicate information clearly using the English language
• Sampling
• Educate employees on in-store promotions and other marketing initiatives
• Maintain proper hygiene and sanitation standards
• Maintain energetic and A+ shifts
• Promotions
• Driving and encouraging repeat business
• Ensure team is fun and friendly attitude during transactions
• Exposure to cleaning chemicals and solvents Reports To: General Manager & Assistant General Manager Eligibility Requirements: Hiring is contingent upon eligibility to work in the U.S. $12.00-$16.00 Wage: $12.00-$16.00
• Inventory Control
• Encouraging team upsells
• Understand and explain all current promotions to guests
• Keep inventory storage areas Neat Clean and Organized
• Manage staffing and sales on shift to meet store goals
• Sample with a Smile
• Create and maintain a stable work environment and consistency in service offerings.
• Help maintain proper inventory
• Make happy people happier
• Understand daily Point of Sale responsibilities; is responsible for cash management and safe security on shift
• Exude the Vibe
• Ensure all food builds are made correctly and minimizes waste and shrink
• Maintain great working attitude toward customers, responsibilities, and peers
• Use of finger dexterity to use POS and KPS systems, as well as completing administrative work including writing, typing and filing.