Shift Leader - Redmond

SHIFT LEADER

This role is hourly, 25+ hours a week starting at $25.50 an hour.

At molly moon’s our mission is to make the world a better place, one scoop at a time. Our scoop shops are at the heart of how we serve this mission - a place where people can come together in a multi-generational gathering place with happiness and sustainability at the core of everything we do! From kitchen to cone, every scoop we serve is the result of our dedicated mooncrew, strong local partnerships, sustainable practices, and the finest ingredients we can source.

molly moon’s seeking a joyful, optimistic, and talented shift leader to join our Seattle mooncrew. Shift leaders are a leadership presence in the shop, especially when a shop’s manager or assistant manager are not present. They are keyholders responsible for leading and managing all aspect of a shift. They model and reinforce molly moon’s best practices around communication, multi-tasking, generous customer service, food safety, and product consistency for themselves and their scooping team. This role is a fantastic non-seasonal job with
hours in the summer and winter.

As a Shift Leader, you will:

• Embody our core values of being smart, generous, joyful, homemade, and brave and thrive in an inclusive and diverse environment.
• Have career advancement opportunities in our growing company through our Career Pathways program.
• Work in a fun, joyful, and collaborative environment oriented around uplifting and supporting one another
• Receive compensation and benefits unparalleled in the industry
• Serve the most delicious ice cream in the PNW and be the best part of people’s day

Qualities of Shift Leaders:

• Exhibits a passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
• Resourceful and calm when challenges come up – able to problem solve independently
• Have great judgment, common sense, and strong communication and interpersonal skills.
• Communicate effectively with all employees, including sharing company goals, providing feedback, direction, training, and celebrating team and company wins
• Committed to the well-being of their shop team, their community, and the environment around them
• Provide consistent, joyful service to every single customer (with the same care and enthusiasm to the 500th customer as the 1st)
• Able to effectively run a shift and positively influence and lead a team of ice cream scoopers, helping them uphold the highest standards and feel supported
• Maintain a positive, optimistic vibe and sustain and upbeat, high energy environment
• A desire to share what’s unique and wonderful about Molly Moon’s: our ingredients, our partnerships, our people, and our role in the community

Requirements:

• Prior experience in retail or client/customer service environment, in a supervisory or management capacity with teams larger than 3
• Reliable, on time, and ready to hustle for every shift
• The ability to work at least two closing weekend shifts (Friday-Sunday) is a must.
• Able to lift 50lbs on a regular basis and be comfortable doing repetitive physical tasks
• Available to work a minimum of 25 hours per week including weekends and late nights (until midnight).
• Be over 18 in order to work late nights.

COMPENSATION

• $25.50/hour starting wage
• All the ice cream scoops you can eat!
• Subsidized ORCA transit pass or GoodtoGo stipend
• Many career advancement opportunities in our growing company
• Predictable, flexible scheduling with the ability to trade shifts and work in different shops
• Paid vacation available after 500 hours
• Free Employee Assistance Program with services include financial planning, counseling, housing and childcare resources and other benefits.
• Two pay increases per year: an annual merit-based raise and a cost of living increases
• 401k with employer match of 1% in the first year of participation, 2% year 2, and 3% year three.
• Molly Moon’s pays 100% of premium for qualifying employees and their children.
• Employees are eligible after 12 consecutive months of employment.
• Free medical, dental, and vision insurance for employees who work an average of 20 hrs/wk.
• Supplemental paid family leave benefits for employees who qualify for and receive PFML.

Molly Moon’s is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin,
gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status.

A pre-screen survey will be sent to you immediately after applying. If you do not receive it, please check your spam folder.