Shift Leader Jobs

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

Characteristics that will make you a perfect match for our Shift Leader

You

• Act with integrity and show respect to everyone around you.
• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Inspire and motivate others to achieve their goals.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.

About the Shift Leader Role

The Shift Leader is a full-time position that leads their peers and supports the business with daily operations. You will protect and maintain our Judgement Free Zone® and coach team members to do the same. As our Shift Leader, you will be leading peers through task completion and driving success of club priorities and KPI goals. You will focus on providing an exceptional member experience through consistent communication and interaction with the team.

These responsibilities include

• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Guiding peers to complete assigned tasks in a safe and efficient manner.
• Support team members with elevated member concerns.

Daily responsibilities for the Shift Leader also include

• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Resolve member concerns and escalate to a Manager as needed.
• Perform prospective member calls and tours; assessing their membership needs.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Execute retail transactions with accuracy and drive sales goals.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
• Resolve member concerns and escalate to a Manager as needed.
• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.

About Your Qualifications

• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Must be 18 years of age or older
• Proven background leading others
• 6-12 months of experience in a customer service environment is preferred

Physical Demands of the Shift Leader

• Moving self in different positions, including bending and twisting, to accomplish tasks.
• Continual communicating in person or on the phone to exchange information during shift.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Continual standing and moving throughout the club to accomplish tasks during shift.
• Must be able to lift up to 75 pounds.

More reasons to join Planet Fitness!

• Healthcare and Dependent Care Flexible Spending Accounts*
• Vacation*/Sick Time/Holiday Pay
• 401(k) Retirement Savings Plan
• Employee perks and discounts
• Medical, Dental, and Vision Insurance*
• Term Life Insurance*
• Please note that certain benefits listed above are for full-time employees only
• Engaging team-building competitions and social events
• Free Black Card Membership

E-Verify is used in the following states Florida, Georgia, North Carolina, South Carolina and Alabama

Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.