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Shift Leader Jobs
Company | Baskin Robbins |
Address | Richmond Hill, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Restaurants |
Expires | 2023-10-12 |
Posted at | 8 months ago |
Summary
Dunkin' Shift Leader Job Summary
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include
Dunkin' Shift Leader Job Summary
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include
- Provide coaching and feedback to crew members
- Maintain Operational Excellence
- Manage cash over/short during shift
- Support the training of crew members as requested
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
- Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Resolve guest issues
- Ensure Brand standards, recipes, and systems are executed
- Support a respectful team environment
- Create and maintain a guest first culture in the restaurant
- Ensure all products are prepared according to Brand standards
- Work in a Team Environment
- Drive Profitability
- Communicate shift priorities, goals and results with team members
- Restaurant, retail, or supervisory experience
- Fluent in English
- High School diploma or equivalent, preferred
- Basic computer skills
- Math and writing skills
- Problem Solving and Decision Making
- Develops and maintains guest relationships
- Passion for Results
- Understands and exceeds guest expectations, needs and requirements
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
- Guest Focus
- Displays a sense of urgency with guests
- Sets and maintains high standards for self and others, acts as a role model
- Resolves guest concerns by following Brand recommended guest recovery process
- Identifies and resolves issues and problems
- Contributes to the overall team performance; understands how his/her role relates to others
- Develops and maintains relationships with team
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Consistently meets or exceeds goals
- Uses information at hand to make decisions and solve problems; includes others when necessary
- Interpersonal Relationships & Influence
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