Shift Leader Jobs

• You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Position Title: Shift Leader
Franchise Organization/Location: Malden
Reports To: Restaurant Manager
Overview
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.
Responsibilities Include

• Support the training of restaurant team members as needed
• Ensure Food Safety standards are met
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Perform all responsibilities of restaurant team members
• Manage Inventory throughout the shift
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Schedule restaurant team members for shifts
• Support the Restaurant Manager in meeting operational goals and execution
• Provide great guest serviceand coaches restaurant team members to do the same
• Communicate shift priorities, goals and results to restaurant team members
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift

Education/Experience

• Fluent in spoken and written English
• Basic computer skills
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Ability to assist with training
• Willingness to learn and adapt to change
• Motivating others
• On time, demonstrates honesty and a positive attitude
• Works well with others in a fast-paced team environment
• Problem solving
• Guest focused

Physical Demands/Working Conditions

• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Repetitive motion including bending, stooping and reaching
• Working in a small space
• Standing on feet

© 2020 DD IP Holder LLC. All rights reserved. This template is provided to Dunkin' franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.