Shift Leader Jobs

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.
Shift Leader Job Profile
Summary
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand and ABDD standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrate successes and providing timely feedback.
Responsibilities Include But Are Not Limited To
Team Environment

• Deploy team members appropriately to meet guests' needs and service standards throughout shift.
• Support training of Crew Members as directed by Restaurant Manager or Assistant Manager.
• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Arrive in a timely manner to be ready in position at the start of scheduled shift.
• Provide coaching and feedback to team members
• Communicate shift priorities, goals and results with team members.
• Communicate goals and hold team members accountable for performance.

Operational Excellence

• Reinforce the use of systems, tools and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Complete all requires training
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.

Profitability

• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Comply with all restaurant, Brand, and ABDD polices.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.

Qualifications
Skills

• Comply with restaurant operations
• Able to operate restaurant equipment
• Capable of counting money and making change
• Math and writing skills
• Must have basic computer skills
• Restaurant, retail, or supervisory experience preferred

Required Competencies
Appearance

• Adhere to uniform standards including; hat, name tag, clean pressed apron and navy blue collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.

Guest Focus

• Develop and maintain guest and community relationships.
• Sparkling clean, comfortable environment
• Maximize efficiency through team service
• Coaching INTO position
• Smiles
• Utilization of cleaning and maintenance systems
• Eye contact
• Courtesy ('Please" and "Thank you")
• Appearance of food (eye appeal)
• Coaching THROUGH Position and delegating additional tasks
• Proper recipes and portions
• Display and maintain a sense of urgency with guest.
• Eye contact
• Smiles
• Anticipate and understand guest's needs and exceed their expectations.
• Genuinely smile and give eye contact to make guests feel welcome.
• Special request (handled "with pleasure")
• Crew-Guest communication
• Sanitation procedures
• Product/ingredient temperatures
• Fast, friendly service
• Freshest- tasting, highest quality food and beverages:
• Seek ways to improve guest satisfaction; ask questions, commit to follow through.
• Prep procedures
• Manager-Guest interaction
• Food safety and handling procedures
• Ongoing Travel Paths
• Shelf life and holding times
• Shift planning and crew deployment
• Ongoing cleaning
• Talking to guests, getting feedback
• Resolve guest concerns by following (L.A.S.T.) Brand recommended guest recovery process.
• Completion of Pre-Shift Checklists before every shift
• Service with Speed standards

Passion for Results

• Complete all required training and support the training of other team members.
• Contribute to the overall team performance; understand how his/her role relate to others.
• Consistently meets and exceeds goals.
• Set and maintain high standards for self and others, act as a role model.

Problem Solving and Decision Making

• Identify and resolve issues and problems.
• Use information at hand to make decisions and solve problems; include others when necessary.
• Communicate and inform management of any issues.

Interpersonal Relationships & Influence

• Develop and maintain a relationships with team.
• Operate with integrity; demonstrate honesty, treat others with respect, keep commitments.