Shift Leader - 4348 Jobs

Company Description
Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino’s Pizza franchises and is globally recognized for great service, great teamwork, and great food. What other pizza franchises do you know that serve pizza to the President of the United States? That’s right, we do. With a multitude of awards and achievements, Team Washington, Inc. works hard to be the best and give back to the neighborhoods we serve.
At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!

Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.
Summary: Delivers excellent service, product and image standards to maintain high customer satisfaction.
Essential Job Functions:

• Ensures supervisor is aware of food shortages.
• Packs, weighs, and labels products as required.
• Assemble and fold boxes. Affix labels and promotional materials as needed.
• Provides leadership support to the Manager on Duty (MOD).
• Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
• Maintains high standards of customer service during high-volume, fast-paced operations.
• Avails chances to “up-sell” additional products
• Cleans, stocks and restocks work stations and display cases.
• Communicates daily job assignments on each shift.
• Oversees pre-close functions while ensuring service and food quality standards are maintained.
• Adhere with all quality standards, principles, guidelines and policies
• Helps support shift management.
• Assists management with inventory control and stock ordering.
• Perform other duties as assigned.
• Handles currency and credit transactions quickly and accurately.
• Measures ingredients required for specific items being prepared.
• Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously.
• Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices.
• Greets customers in person or via phone and takes order professionally and promptly.
• Transfers supplies and tools between storage and work areas.
• Cross-trains and coordinates scheduling with team members to ensure seamless service.
• Communicates clearly and positively with management and team members.
• Masters Point of Sale (POS) computer systems for automated order taking.
• Builds loyal customers through friendly interactions and consistent appreciation.
• Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cash and coupons for accountability. Processes daily report(s).
• Follows procedures for safe food preparation, assembly and presentation.
• Takes initiative to find extra tasks when scheduled duties are complete.
• Resolves complaints promptly and professionally.
• Prepares a variety of pizzas and other menu items.

Company Wide Responsibilities:

• Serves as a resource for co-workers
• Maintains clean and organized work area, taking ownership of surroundings
• Works with manager and management to solve problems, providing suggestions as needed
• Maintains good communication with co-workers
• Assures proper attendance and actions
• Promotes company policies and advocates for Team Washington
• Provides and receives positive feedback and/or constructive criticism
• Cross-trains, learns how role interacts with other departments
• Maintains appropriate confidentiality in information

Qualifications
All your information will be

• Ability to adjust to changing priorities
• Ability to take orders over the counter or phone
• Ability to lead the team on duty!
• Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders
• Ability to function in a dynamic, fasted paced environment
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change
• Ability to enter orders using a computer keyboard or touch screen
• Ability to pass applicable Company background checks.
• Ability to work independently and as part of a team
• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Superb ability to multi-task

kept confidential according to EEO guidelines.
Additional Information
All your information will be kept confidential according to EEO guidelines.