Shift Leader - 4343 Jobs

Company Description
Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino’s Pizza franchises and is globally recognized for great service, great teamwork, and great food. What other pizza franchises do you know that serve pizza to the President of the United States? That’s right, we do. With a multitude of awards and achievements, Team Washington, Inc. works hard to be the best and give back to the neighborhoods we serve.
At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!

Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.
Summary: Delivers excellent service, product and image standards to maintain high customer satisfaction.
Essential Job Functions:

• Takes initiative to find extra tasks when scheduled duties are complete.
• Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices.
• Greets customers in person or via phone and takes order professionally and promptly.
• Measures ingredients required for specific items being prepared.
• Provides leadership support to the Manager on Duty (MOD).
• Oversees pre-close functions while ensuring service and food quality standards are maintained.
• Resolves complaints promptly and professionally.
• Transfers supplies and tools between storage and work areas.
• Follows procedures for safe food preparation, assembly and presentation.
• Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously.
• Avails chances to “up-sell” additional products
• Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
• Masters Point of Sale (POS) computer systems for automated order taking.
• Assists management with inventory control and stock ordering.
• Handles currency and credit transactions quickly and accurately.
• Communicates clearly and positively with management and team members.
• Cleans, stocks and restocks work stations and display cases.
• Helps support shift management.
• Cross-trains and coordinates scheduling with team members to ensure seamless service.
• Assemble and fold boxes. Affix labels and promotional materials as needed.
• Builds loyal customers through friendly interactions and consistent appreciation.
• Adhere with all quality standards, principles, guidelines and policies
• Perform other duties as assigned.
• Communicates daily job assignments on each shift.
• Prepares a variety of pizzas and other menu items.
• Ensures supervisor is aware of food shortages.
• Packs, weighs, and labels products as required.
• Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cash and coupons for accountability. Processes daily report(s).
• Maintains high standards of customer service during high-volume, fast-paced operations.

Company Wide Responsibilities:

• Maintains good communication with co-workers
• Assures proper attendance and actions
• Cross-trains, learns how role interacts with other departments
• Promotes company policies and advocates for Team Washington
• Maintains clean and organized work area, taking ownership of surroundings
• Maintains appropriate confidentiality in information
• Works with manager and management to solve problems, providing suggestions as needed
• Provides and receives positive feedback and/or constructive criticism
• Serves as a resource for co-workers

Qualifications
All your information will be

• Ability to function in a dynamic, fasted paced environment
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change
• Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders
• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work independently and as part of a team
• Ability to lead the team on duty!
• Ability to enter orders using a computer keyboard or touch screen
• Superb ability to multi-task
• Ability to pass applicable Company background checks.
• Ability to adjust to changing priorities
• Ability to take orders over the counter or phone

kept confidential according to EEO guidelines
Additional Information
All your information will be kept confidential according to EEO guidelines.