Shift Leader 3Rd Shift

Sunny Glen Children's Home

Job Title: Shift Leader

Department: Shelter

Supervisor: Lead Supervisor

FLSA Status: Non-Exempt

Prepared Date: 10/15/2020

Summary

The Lead Youth Care Worker (LYCW) position at Sunny Glen Childrens Home is responsible for the caretaking and directing of UAC in-care as well as designated staff. The LYCW is in charge of leading the shift as well as ensuring that communication is flowing for every activity including the programs overall headcount. The LYCW is also the point-of-contact for daily intakes/discharges as well as any off-site activities for the UAC. Other duties may apply aside from those listed in the Essential Duties and Responsibilities of the job role.

Essential Duties and Responsibilities (include the following, other duties may be assigned)

Able to supervise a group of youth care workers and provide clear and enforceable instructions to staff.

Able to log information accurately, efficiently and properly (only documenting in English and quoting what was said by the UAC in their language) in any given situation where the UAC is on an observation, sleep, water or behavioral log, etc.

Able to properly supervise children in their line of sight and be in immediate line of hearing.

Able to maintain professional boundaries as well as immediately report any situation that may raise a concern.

Able to direct traffic in highly-congested areas of the schedule (such as showers, shift transitions, recreation time, etc).

Able to communicate effectively with his/her assigned team members and be fair in his/her approach of job duty assignments.

Able to meet deadlines under pressure and in a highly-paced environment.

Able to maintain an approachable demeanor for UAC as well as staff.

Able to immediately intervene (whether verbally or physically) in any situation involving a UAC to assist in de-escalating the situation and having it immediately reported for proper documentation to be conducted in a timely manner.

Able to conduct and process UAC's through the intake process and/or mentor another staff member during the intakes process through iDirect Doc

Able to provide mentorship to any new employees

Able to locate and gather all necessary documentation on any UAC in-care (e.g. turning over any NTA-packets received to the corresponding department, organizing and submitting all behavioral/non-behavioral logs/forms UAC's are on at the end of shift, etc)

Able to assist during fire drills, mock evacuations, etc.

Able to ensure the headcount is always accurately provided and to immediately correct any errors

Able to direct traffic of UAC's and staff during any fire drills or events held indoors or outdoors (e.g. ensuring a perimeter of staff is located outside prior to allowing UAC's begin the event or any other scheduled activity, etc)

Able to discharge UAC's from iDirect Doc as well as the UAC Portal in a timely manner

Able to email program leadership as well as any other respective department immediately of any discharges, on-site reunifications, intakes, etc

Be well-versed with program policies and protocols, being able to properly follow policies, and advise staff of those protocols

Able to arrive to his/her shift on time as well as properly manage and arrange the next day's duties/shift rundown

Able to ensure and ensure that the medical department receives the assistance it needs during PRN medications

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how a job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; aligns work with strategic goals.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.

Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.

Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary, to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Completes work in a timely manner.

Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Minimum GED or High School Diploma required

Required: minimum of at least 6 months as a shift lead at any UC program (replaceable by 1+ years of providing direct care to UC).

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, employee guidebook, program policies, etc. Ability to write routine reports and correspondence. Strong communication skills are important. Able to speak English and Spanish.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office, Paycom, and Electronic Case Management software.

Certificates, Licenses, Registrations

Valid Texas ID with an excellent driving record

CPR/First Aid, operate up to a 15-passenger transit van, receive required training and certification for Handle with Care which is a physical restraining course, able to receive TBRI, able to manage program software, and other DFPS mandated training (paid-trainings offered on the job).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.) and occasionally be able to perform a restraint on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration and be able to always balance mental toughness with compassion. The employee must be able to multitask.

Work Environment

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment.

Notes: All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen is recognized.

Sunny Glen is an Equal Opportunity Employer (EOE). Employment selection and related decisions are made without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Education and/or Experience

Minimum GED or High School Diploma.

Required: minimum of at least 6 months as a shift lead at any UM program (replaceable by 1+ years of providing direct care to UC).