Shift Lead Jobs

A Shift Leader is a Team Member in charge of providing direct supervision and ensuring everything runs smoothly during their shift. You’ll ensure that the restaurant is a safe place for Team Members to work and customer to visit.

Essential Duties & Responsibilities

• Assign and direct daily duties for Team Members based on role, skills and shift needs
• Train new Team Members on daily tasks
• Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Solve customer complaints quickly and with a smile
• Uphold Toppers policies and procedures; provide feedback/coaching to Team Members as needed
• Provide feedback to Team Members in a positive manner
• Be knowledgeable of delivery area map/traffic patterns to assist delivery drivers organize their routes
• Balance cash draw and prepare deposit

MINIMUM QUALIFICATIONS/EDUCATION

• Must have a source of reliable transportation
• Must be 18 years of age
• Knowledge of computers (MS Word, Excel).
• Previous quick service restaurant or supervisory experience
• Serve-Safe/Local or State Food Service Certification preferred
• Must be legally eligible to work in the United States

WORK CONDITIONS/ENVIRONMENTAL FACTORS

• High noise levels due to operations, customers, and overhead music
• Varied weather conditions are expected during delivery driving or curbside walk out, including heat, cold, rain and snow
• Will work near moving or mechanical parts
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).

Physical Requirements

Ability to meet the following physical requirements with or without reasonable accommodation:

• Must be able to lift up to 50 pounds.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

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