Shift Lead Jobs

A Shift Leader is a Team Member in charge of providing direct supervision and ensuring everything runs smoothly during their shift. You’ll ensure that the restaurant is a safe place for Team Members to work and customer to visit.

Essential Duties & Responsibilities

• Assign and direct daily duties for Team Members based on role, skills and shift needs
• Train new Team Members on daily tasks
• Balance cash draw and prepare deposit
• Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Solve customer complaints quickly and with a smile
• Uphold Toppers policies and procedures; provide feedback/coaching to Team Members as needed
• Be knowledgeable of delivery area map/traffic patterns to assist delivery drivers organize their routes
• Provide feedback to Team Members in a positive manner

Minimum Qualifications/Education

• Knowledge of computers (MS Word, Excel).
• Previous quick service restaurant or supervisory experience
• Must be 18 years of age
• Serve-Safe/Local or State Food Service Certification preferred
• Must be legally eligible to work in the United States
• Must have a source of reliable transportation

WORK CONDITIONS/ENVIRONMENTAL FACTORS

• Will work near moving or mechanical parts
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• High noise levels due to operations, customers, and overhead music
• Varied weather conditions are expected during delivery driving or curbside walk out, including heat, cold, rain and snow

Physical Requirements

Ability to meet the following physical requirements with or without reasonable accommodation:

• Must be able to lift up to 50 pounds.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.

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