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Company | Planet Fitness |
Address | Livonia, MI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-09-20 |
Posted at | 8 months ago |
We are seeking a Shift Lead to join our EPIC team!
- Employee Assistance Program (EAP)
- Contribute to changing people's lives every day by helping us create a healthier Planet
- A sparkling clean work environment (where we all pitch in to keep the club pristine!)
- FREE Black Card Membership
- This position has a $1/hour premium added to any hours worked 6:00 PM-6:00 AM.
- 401(k) with generous employer match
- Set Schedule
- Work hard play hard with an amazing group of talented, dynamic team members
- Great growth opportunities - we are a dynamic and growing company
- Profit sharing program!
- Employee Referral Bonus Program
- Medical, Dental and Vision insurance benefits (Full Time positions only)
- Regular facility cleaning and upkeep such as mopping, trash removal, cleaning windows and mirrors, and re-racking weights.
- Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
- Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guest.
- Regular cleaning of all exercise equipment and tanning beds.
- Respond to member questions and concerns in a timely and professional manner.
- Utilize company computer system to assist with new memberships, membership cards, change of address and billing or payment questions.
- Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guest.
- Handle sensitive and confidential member information and agreements.
- Regular restroom and shower area cleaning and stocking.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Overall operation of the club in conjunction with the Club Management, and in the absence of Club Management, ensuring positive operational results, assigning and directing work, leading by example, training and development, addressing complaints and resolving problems.
- Go above and beyond to keep the front desk area and lobby clean and orderly.
- Continual standing and walking during your shift.
- Punctuality and reliability is a must.
- Must be 18 years of age or older.
- Customer service experience required.
- Must be able to lift 45 pounds.
- Continual talking to members and potential members in person and on the phone during your shift.
- Previous supervisory experience required.
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