Servicenow Developer Jobs

Posting Number

PG192694EP

Internal Recruitment

No

Working Title

ServiceNow Developer

Anticipated Hiring Range

$70,950 - $75,000

Work Schedule

Monday thru Friday, 8 AM to 5 PM Eastern, Hybrid based on business needs

Job Location

Raleigh, NC

Department

Technology Support Services

About the Department

NC State’s ServiceNow team provides application development and administrative support for multiple colleges and administrative departments across campus. We embrace Agile methodologies in a collaborative environment as we develop and support workflows, process automation, integrations and service portals across ITSM, ITOM and HR modules and various custom scoped applications. We define and deliver solutions that are scalable and secure while consistently improving user experience and operational efficiency.

Essential Job Duties

• Conduct thorough testing of ServiceNow configurations, modules, and customizations to ensure high-quality and error-free deliverables.
• Assist in the implementation and configuration of ServiceNow ITSM modules, including Incident Management, Change Management, Service Catalog, Service Portal and other platform capabilities, as per university requirements.
• Stay updated with ServiceNow best practices, new features, and industry trends to recommend improvements and innovative solutions.
• Collaborate with other developers to configure and enhance ServiceNow applications, workflows, and forms to improve system functionality and user experience.
• Work with Product Owners and Scrum Teams in requirements decomposition, backlog refinement, and breakdown of user stories and tasks.
• Develop and maintain ServiceNow scripts, business rules, workflows, and other configuration elements to support process automation and integration with other systems.
• Participate in gathering and analyzing user requirements and translate them into technical specifications.
• Demonstrate a commitment to maintaining the confidentiality, integrity, and availability of university data and adhere to IT security policies and procedures.
• Collaborate with cross-functional teams, including IT support, infrastructure, and security teams, to ensure smooth integration and operation of ServiceNow with other university systems and processes.
• Contribute to the documentation of technical designs, development processes, and user guides to facilitate knowledge sharing and training.
• Assist in troubleshooting and resolving ServiceNow platform issues and providing timely support to end-users.

Other Responsibilities

Minimum Education and Experience

Entry-level with Masters or BA/BS degree in IT field or equivalent combination of education, training and experience.

Other Required Qualifications

• Experience with the following software languages: JavaScript, Powershell, HTML.

• Analytical Skills: Able to evaluate and troubleshoot, technologies, system and design configurations to be used in products to attain optimal performance and efficiency.
• Teamwork: Work individually and collaboratively toward common goals, celebrate successes and share lessons learned and take time to understand how to leverage or augment team strengths.
• Attention to Detail: Catch mistakes, errors or changes before they roll into production.
• Customer Focus: Able to think like the customer, anticipate features and functionality that align with customer needs, actively listen for understanding.
• Communication: Able to collaborate and consult with customers or process partners, influence adoption and document information that can be easily consumed by customers and other IT professionals.
• Judgment: Incorporate past experiences, stakeholder needs, priorities, facts, and constraints to make recommendations most beneficial for the University.

Preferred Qualifications

Required License(s) or Certification(s)

Valid NC Driver's License required

No

Commercial Driver's License required

No

Job Open Date

07/06/2023

Anticipated Close Date

Special Instructions to Applicants

In addition to your application please submit a resume.

Position Number

00110220

Position Type

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.0

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Non Mandatory - Emergency Event

Department ID

513001 - Technology Support Services

AA/EEO

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.