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Servicenow Business Analyst Jobs
Company | Plaxonic |
Address | New Castle, DE, United States |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-05-25 |
Posted at | 1 year ago |
Title –ITSM ServiceNow Business Analyst
Location – Irving, TX or New Castle, DE (Hybrid)
No. of Open Positions:05
Role Description:
This role will be responsible for ServiceNow ITSM process readiness for an upcoming production migration and post-migration hyper-care
KEY RESPONSIBILITIES:
- Conducting application and implemented business process demonstrations and training to end-users and stakeholders
- Testing of defects/stories in SIT
- Learning, with deep expertise, the designed ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal.
- Documenting technical testing and end-user UAT testing scenarios including identifying required CMDB data to support testing
- Creating UAT testing scenarios for automated testing frameworks (ATF)
- Creating procedures and training material for end-users
- Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered
- Conducting end-to-end ServiceNow testing of transformed ITSM processes in SIT, UAT, and Production environments
- Oher ITSM business analyst/process needs as identified by management
- Conducting one-way and two-way live and recorded interactive training sessions for small, medium, and large audiences including preparation of material and voice-overlays
- Performing post-migration hyper-care for end-users
GENERAL CHARACTERISTICS REQUIRED:
The successful candidate will need to be a hands-on self-starter, capable of working with others around the world.This includes:
- Excellent interpersonal and communication skills
- Dynamic, enthusiastic, confident, reliable team member
- Demonstrable ability to multi-task and prioritize effectively
- Pro-active, can-do approach
- Accuracy and attention to detail
- Personal commitment/flexibility
- Customer focus
MINIMUM QUALIFICATIONS & EXPERIENCE REQUIRED:
- Understanding of the Incident, Problem, Change, Configuration, Knowledge, and Request Management processes
- Experience designing and implementing IT process workflows, procedures, and technical standards
- Minimum of 3 years of experience working with as an implementation partner to assist organizations in ServiceNow migrations
- Experience in test plan creation and execution, including automated test scripts
- Minimum of 3 years of experience working with the ServiceNow platform as an ITM business analyst
- Solid understanding of service management as it pertains to IT services
- Experience implementing systems using the Agile/Scrum methodology, including the user of Jira
- Minimum of 5 years of experience as an ITSM business analyst
- Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
- Professional working proficiency in English (spoken and written) – native or TOFEL C1/C2, IELTS 7.5 or higher certified or equivalent certification.
PREFERRED CANDIDATES HAVE:
- ITIL v3 or v4 foundations certification
- Previously experience working within the ITSM operations of incident, problem, and/or change management processes
- 7+ years of experience working with the ServiceNow platform as a business analyst
- Scrum Master certification (CSM)
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