Service Supervisor Jobs

What To Expect
Tesla’s Mobile Supervisors are the leaders of our Mobile Service teams. In this role, you will be responsible for leading engaged team of technicians, advisors and routers while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our Mobile Service teams.
What You’ll Do

• Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet service needs and to ensure vacation and other time off consistent with company policies
• Partner with Service Manager and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs
• Serve as the process leader for mobile activities, including fleet management, tooling and ensuring fleet inventory is being monitored, thus ensuring work standards are defined and systemically improved with input from service technicians and the rest of the Mobile Service team
• Lead, coach and develop a highly engaged team of Technicians and Advisors
• Ensure that work standards and available Engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality
• Perform other duties as assigned by the Service Manager
• Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
• Monitor to ensure that all employees comply with safety regulations and the service center's safety program
• Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization
• Partner with Service Manager to scale and grow the service production team in support of company targets
• Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate records and inventories. Manage the smooth flow of work for our Mobile Technicians and customers

What You’ll Bring

• Good computer skills, experience with Microsoft Office a must
• Associates or B.S. degree or equivalent preferred
• Ability to lead group root cause problem solving activities and rapidly develop countermeasures
• Able to effectively interact with customers as required
• Ability to meet deadlines and be accountable for quality / quantity
• Able to manage multiple tasks with competing priorities, establish and achieve goals
• Able to work a flexible schedule, including weekday and weekend overtime
• One to three years of industrial supervisory or similar leadership experience preferred
• Excellent interpersonal and communication skills
• Prior leadership experience in a service-focused industry preferred. Automotive expertise not required

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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