Service Manager Jobs

Are you a decisive leader who excels at solving problems?

Sunbelt Fire is seeking an extraordinary Service Manager to help launch and lead our new Bessemer, AL full-service branch. The right candidate will support our new facility and growing team to repair and maintain fire apparatus for fire departments in the Central and North Alabama region while providing excellent customer service.

As a Service Manager at Sunbelt Fire, you are a self-starter ready to attack each day so you can best serve fire departments. You enjoy solving problems and serving someone who’s facing a challenging situation with equipment down and needed. You embrace your fellow team members, and you hold them and yourself accountable to always improve. You love to serve, you want to be held accountable, you energize the team and your customers, and you “get” Sunbelt Fire, our Core Values, and the extraordinary customer experience we deliver.

Roles & Responsibilities:

• Provide all customers with superior customer service
• Provide excellent customer service, communication, and partnership with all internal Sunbelt Fire Departments
• Manage a positive and productive relationship with our vendor partners
• Ensure proper onboarding, safety training, technical training, and continuing education of technicians
• Generate leads and close sales opportunities by working with customers and inside support managers
• Participate in key customer meetings as needed to maintain relationship
• Manage and be accountable for all service revenue, costs, expenses, and margins
• Lead, manage, and be accountable to all direct reports and department staff
• Drive service department growth, achieving budgeted and profitability goals

Knowledge, Skills, & Abilities:

• Excellent sales and customer service skills
• Excellent follow up and customer relationship building skills
• Excellent verbal and written communication skills
• Ability to prioritize tasks and to delegate them when appropriate

Qualifications, Education, and Experience:

• Knowledge of fire department operations, values, and procedures, preferred
• Knowledge of basic math principles
• Experience working with computer software systems
• High school diploma or GED, required
• Experience in work on and around fire equipment and apparatus, preferred

Work Environment/Travel:

• Generally, works in an office type environment but with frequent time also spent in mechanical shop environment exposed to shop noise, heat, odors, and other shop conditions
• Travel will be common to customer sites and buildings with occasional overnight stays

Perks of this job!

• 401K with company match
• Company paid Long Term Disability (Short Term Offered)
• Company paid Life Insurance
• Competitive pay
• Amazing workplace culture!
• Vacation and holidays
• Medical, prescription drug, dental and vision benefits

If you're excited about this opportunity to succeed with a fast growing, entrepreneurial company, and want to work with the best customer base in the world...then we can't wait to meet you. Apply today!

1). Step 1 – Complete Application

2). Step 2 – Complete Assessment via link below:

https://go.cultureindex.com/s/474CB40000