Service Manager - Brand New Acquisition

Company Description

AIR Communities (Apartment Income REIT Corp.), is a publicly traded Real Estate Investment Trust headquartered in Denver, CO. We are one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets, including Boston, Denver, Philadelphia, Los Angeles, and Miami! At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.

AIR Communities is preparing for Growth and future hiring needs for a potential new asset in the Raleigh, NC area! If the opportunity matches your experience and interest, submit your application today! Our recruitment team will review and be in touch.

Contingent upon the successful closing of the management agreement for this asset, AIR Communities is hiring a Service Manager for a Brand New 350 + unit property in Raleigh, NC area!

Service/Maintenance Managers make our apartment communities a great place to live. We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home.

A bit more about what you’ll do…

• Ensure property follows / in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety
• Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests
• Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed
• Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service
• Provide exemplary service to residents and team members
• Lead and develop a team of 2+ direct reports

Qualifications

• 1-3 years of experience leading a team of people in customer service and asset maintenance
• At least 3 years of experience with technical maintenance and facilities management ideally in property management or similar industry (hospitality, retail, restaurants etc.)

As an AIR Service Manager you must have:

• Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
• A reliable mode of transportation
• Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
• Ability to read, write, and speak English

The most successful AIR Service Managers are:

• Customer service oriented
• Strong with mechanical aptitude
• Experts on attention to detail
• Solution-focused
• Practical
• Highly organized
• Great trouble-shooters
• Passionate about team building
• Motivated

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Commuter Benefits and Pet-Insurance.
• Tuition Assistance Program.
• Options to live on-site, rent free, at the apartment community you are working (certain exclusions and taxes apply, and an application is required).
• 401(K) and Employee Stock Purchase Plans.
• 15 hours of paid time annually to give-back to your community.
• Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
• Expected pay rate of $66,000 – $95,000. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
• Paid Vacation, 9 Paid Holidays, Wellness Bonus Days, and Paid Sick Time.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.
• Quarterly and annual bonuses based on e and customer satisfaction.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Short and long-term disability paid by the company.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.