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Service Coordinator Jobs

Company

Northrop Grumman Sperry Marine
Address , Saint Rose, La
Employment type
Salary
Expires 2023-06-23
Posted at 1 year ago
Job Description

Role Overview

We are a global leader in the marine navigation systems industry, providing integrated technical solutions for the commercial sector. Due to high business demand we are currently growing the US Service Coordination team. The role of the Service Coordinator is responsible for the end to end handling of all the incoming service requests, both locally and globally, and is a key point of contact for our customers and providing a 24/7 worldwide service.

This is a fast paced and challenging role because the ships we look after are constantly on the move. You need to be able to work out how to get the right part to the right ship, via the closest Service Engineer at the right time. It’s a perfect role for someone who thrives in a busy environment, enjoys working as part of a team and has experience in a customer facing role.

Key Responsibilities:
  • Participate in a 24/7 rota for out of office hours service attendances
  • Handling of all incoming service requests for service and follow-up services - local and globally
  • Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc.
  • Linear and stable invoicing throughout the whole financial period
  • Liaising with ships agents worldwide to arrange the attendance and shipment of parts.
  • Reviewing e-mails and prioritising responses taking into account time scales, time differences, shipment of spares, urgency, commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance)
  • Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services.
  • Work closely with Service Supervisor and Engineers to plan the local services.

Skills & Experience

  • Strong administration skills
  • Experience within the maritime advantageous
  • Previous experience in a customer-facing or service coordination role is essential
  • Ability to handle different task simultaneously
  • Experience of working in a fast-paced, busy environment
  • Time efficient and well organised
  • A problem solving attitude
  • Able to stay calm under pressure
  • Fluent English language written and spoken

About Us

With over 100 years of history and expertise in navigation, we have established ourselves as a major global provider of navigation solutions, including radars, compass systems, steering systems, speed logs, integrated bridge and control systems. We take pride in our commitment to provide 24/7 support to all of our customers.
Our company grows because of our employees' dedication and commitment to achieving our mission, something we always remember. In return for working for us you will have access to a benefits package that provides you with flexibility to balance your professional career with your personal life, health & well-being benefits, discount schemes, pension benefits and investment in your future development.

We are committed to equality and diversity in our workplace. Northrop Grumman Sperry Marine provides equal employment opportunities to all employees and applicants without regard to an individual’s protected status, including race, ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.