Service Clerk Jobs

Overview

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat has been in business for over 60 years. We are the leader in the big equipment industry. We provide rental, sales, service & power generation & serve various industries including agriculture, construction, marine & government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision & we value Passion, Respect, integrity, Dedication & Excellence (PRIDE).

Looking to build your future with an established, thriving company with countless opportunities for growth and advancement? You’ve come to the right place.

At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our employees are our most valuable asset. That’s why at Hawthorne Machinery Co., we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Service Clerk position!

Here is some of what you’ll do…

POSITION SUMMARY: Under the direction of the Service Supervisor, the Service Clerk is a motivated self-starter and is responsible for ensuring that the highest level of customer service is provided to Hawthorne’s clients. The Service Clerk supports the Service Department by completing various clerical tasks requested by the Service Supervisor. The Service Clerk requires the ability to multi-task at a high level.

Responsibilities

ESSENTIAL FUNCTIONS:

• Performs other duties as assigned by the Service Supervisor.
• Opens and closes work orders for multiple departments and locations, including but not limited to Main Shop, Field Service, and Rental Branches.
• Maintains spreadsheets as required for the Service Department.
• Is responsible for checking that time is encoded correctly for work orders and for payroll purposes.
• Maintains Last Date of Labor as per department requirements.
• Performs clerical tasks including filing, scanning, answering multiple telephone lines, and dealing with internal and external customers.
• Qualifications
• Verifies service reports have detailed repair reports, corrects SIMS, hours, and places any outside vendor forms or Caterpillar required documents in the master file.
• Verifies and edits service reports for uploading.
• Distributes, tracks, posts, vouchers and files all purchase orders for department
• Reviews work orders for proper labor hours and parts.
• Prepares for meetings by ordering lunch, taking minutes, and distributing completed minutes.
• Is responsible for Work in Progress (WIP) pertaining to assigned store.
• Orders and maintains office supplies for the Service Department. Completes check request forms for checks. Completes and reviews expense reports and any other clerical work as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Must have PC skills.
• Must have a valid Drivers License with a good driving record.
• Must have the ability to communicate clearly, both orally and in writing.
• Must have a high school diploma or equivalent.

PHYSICAL DEMANDS:

• Handling: Seizes, helps, or works with hands.
• Talking: Communicates by radio, phone, and in person.
• Standing: Remains in standing position if required to perform various functions of the job.
• Sitting: Sits at desk for extended periods.
• Reaching: Extends hands and arms in any direction.
• Vision: Reads computer and paperwork.
• Stooping: Bends body downward and forward by bending at knees or waist.
• Walking: Moves about on foot, often up and down stairs.
• Lifting: Raises or lowers miscellaneous paperwork.

ENVIRONMENTAL:

• Temp/Weather: Works in an office environment.
• Noise: Works in conditions with constant or intermittent noise.

Here’s what we Offer…

• Recognition Programs and much more
• A great work environment and culture
• Competitive Compensation
• Legal Plan
• Medical Video Appointments available
• Paid Time Off (PTO) Pay
• Training
• Referral Bonus Program
• Health Savings Account available
• Employee Assistance Programs
• Wellness Programs
• Medical, Dental and Vision plans
• Estimated Compensation
• Life & Accident Insurance
• Advanced Technical Training
• Tuition Reimbursement
• Travel Assistance Plan
• Longevity Bonus Program
• 401(k) Plan + Company Matching
• Hawthorne CAT discounts
• Boot Reimbursement
• Career growth and advancement opportunities
• Company-Supplied Uniforms
• Health and Dependent Care Flexible Spending Accounts

ACCOMMODATIONS:Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.

Job ID2023-2590

LocationUS-HI-Lihue

CategoryAdministrative/Clerical

TypeRegular Full-Time

Location : NameHawthorne - Kauai