Service Assistant Jobs

We are looking for an individual who will help create an excellent customer experience in our Service Lane! This position is the first impression of our Service Department and will greet each guest at their car to welcome them. High initiative, eagerness and professionalism are imperative for the individual to thrive in this role!
What we offer:

• Supplemental Benefits: LT/ST Disability, Cancer, Accident, Life Insurance
• Health, Dental & Vision Benefits after 60 days of employment
• Paid Volunteer Time Off
• Gym Discount w/Carbon Performance & LifeTime Fitness
• 40 hours of PTO after 90 days of employment
• 401(k) Option with incredible company match!
• 5 Day work week

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Collaborate with upper management to make service department hiring and discipline decisions.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Maintain Customer Happiness scores at or above company standards.
• Set schedules and assigns tasks to service department employees.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.

Qualifications

• Professional, well-groomed personal appearance
• Clean driving record and valid driver’s license
• Strong record of positive customer satisfaction results
• Time management skills
• Demonstrated ability to manage others
• Able to work with little supervision
• Organized and friendly personality
• Consistent record of service and sales success
• Team oriented and self-motivated
• Fantastic communication skills with your customers

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.