Server Assistant - Tavola (Full-Time)

Basic Job Function: Assist in food and beverage service in an efficient and timely manner to ensure an exceptional experience for all of our guests and members. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures. Use of Company Vehicle: Not designated to drive a company vehicleMinimum Requirements:

• Uphold and ensure compliance with all company and departmental policies and procedures
• Attends all scheduled employee meetings and brings suggestions for improvement
• Assist in the clearing and resetting of tables
• Learn the names and personally recognize our regular Guests and Members
• Ability to perform repetitive tasks with accuracy
• TIPS (Training for Intervention Procedures) certified preferred
• Relocate and/or arrange the restaurant furnishings or banquet furnishings and equipment as directed
• Ability to read, write and communicate effectively in English, both written and verbal
• Communicate continually with Servers on table and guest needs in order to deliver food and beverage in a timely fashion and execute a smooth flowing dining experience for guests
• Communicate continually with Kitchen Expediter about guest special requests and needs, also communicate with Manager to ensure quality service
• Understanding of Forbes 5-Star dining standards preferred
• Greet tables and provide bread service
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• Maintains cleanliness and organization in all work areas
• Perform Expeditor duties as necessary correctly positioning plates
• May be exposed to mechanical, electrical, chemical and fume hazards
• Accountable for guest satisfaction by ensuring Sea Island’s standards are met; address guest concerns in a timely and efficient manner
• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Uphold appropriate departmental standards of quality/timing
• Maintain compliance with Company Resort Professional Image Policy
• Assist the kitchen and service staff with side work and food delivery when needed
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code PolicyTasks/Responsibilities:
• Ability to lift, carry, pull and push up to 50 lbs repeatedly throughout a shift
• Previous service experience in a luxury hotel, resort or fine dining restaurant preferred
• Willing and timely execution of other duties as delegated by leadershipPhysical Requirements:
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be at least 18 years of age (Georgia law requires that one must be over the age of 18 to dispense or serve alcoholic beverages
• Ability to easily adapt to organizational and environmental changes
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Maintain cleanliness in all areas including counters, sinks, utensils, shelves and storeroom
• Familiarization with restaurant POS system preferred
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Excellent communication skills, both written and verbal
• Re-stocking service areas including beverage station
• Maintain a passing score on written and verbal food and beverage tests