Senior Systems Operations Engineer

About This Role

Wells Fargo is seeking several Senior Systems Operations Engineers to act in a support role that requires thorough application knowledge that will be learned on the job, providing problem resolution and research support to the Business Partners, Development teams and interfacing applications related to the applications we support. You will be required to be flexible in pacing, from fast paced and challenging to slow and steady.

Candidates should be self-motivated and eager to learn, with a strong Mainframe background and DB2 and CICS experience.

Day To Day Tasks Include

Monitoring mainframe applications using tools such as SAVRS and CA7

Resolving abends using application knowledge, SDSDF, Fault Analyzer and KB cases on Confluence

Monitoring applications transmissions and repairing any failures using NDM monitoring tools

Creating Service Now Change requests and documentation through Service Now Incident Management for issue resolution.

In This Role, You Will

• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Work with vendors and other technical personnel for problem resolution
• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

Required Qualifications, US:

• 4+ years of mainframe batch experience.
• 2+ DB2 Experience
• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:

• Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Functional understanding of Automated Teller Machine and Point of Sale transaction processing.
• Programming and Debugging Mainframe applications including COBOL, JCL
• Experience with ISPF editor such as reflection workspace or other terminal editor
• Mainframe batch experience, including JCL and COBOL.
• Experience with Mainframe applications including File Manager, SAVRS, CA7 Batch, and SDSF.
• CICS experience would be a plus for PI support
• Data Transmission Experience (NDM etc.)
• Familiarity with AGILE work flow, and Application Development life cycle.
• CA7 Job Scheduler Experience or similar

Job Expectations:

• Other mainframe duties around support.
• Analyze JOB failures & Abend Resolving, Monitor Batch jobs & handle issues as part of on-call rotation, perform system maintenance requests and support daily research requests.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Reference Number

R-243788-2