Senior Salesforce Consultant Jobs

At Omniskope, our mission is to accelerate digital transformation, keeping people at the forefront of what we do and doing it well by doing good. Our people are our employees, our customers, and the communities around us.

We are a growing company headquartered in Saint Louis, Missouri, USA, with teams across the USA. We’ve partnered with industry leaders Salesforce and Oracle to enhance our customer business experiences. Our expert services have made us a trusted technology partner to industry leaders across the United States.

Our Values

Customer Success & Excellence.

Own & Inspire

Never stop learning

Collaborate & Communicate

Empathic & People-First

Be a Multiplier

Foster Equality

Have fun

Learn more about Omniskope at https://www.omniskope.com/

Job Summary:

We are seeking a highly skilled and motivated Salesforce Business Analyst to join our team. The Salesforce Business Analyst will play a critical role in analyzing business processes, identifying opportunities for improvement, and implementing effective solutions using Salesforce CRM. The ideal candidate should possess a strong understanding of Salesforce functionalities, business processes, and data analysis.

Responsibilities:

• Conduct data analysis and validation to ensure data accuracy and integrity within Salesforce CRM.
• Analyze and evaluate existing business processes to identify areas for improvement and recommend Salesforce solutions that align with organizational goals.
• Assist in the design, configuration, and implementation of Salesforce CRM solutions, including but not limited to workflows, process automation, custom objects, validation rules, and user roles/profiles.
• Collaborate with cross-functional teams to ensure alignment between Salesforce and other business systems, such as ERP or marketing automation tools.
• Conduct gap analysis to identify system limitations and propose feasible solutions to address those gaps.
• Collaborate with stakeholders to gather and document business requirements, translating them into technical specifications for Salesforce configuration, customization, and development.
• Stay up-to-date with the latest Salesforce releases, features, and best practices, and provide recommendations for leveraging new functionalities to drive business efficiency.
• Develop comprehensive test plans, conduct system testing, and support user UAT to ensure quality assurance and user satisfaction.
• Collaborate with Salesforce administrators, developers, and other stakeholders to ensure successful implementation and deployment of Salesforce enhancements and new functionalities.
• Monitor system performance, identify areas of improvement, and proactively suggest and implement optimizations.
• Provide end-user training and support, including creating documentation and delivering training sessions to enable users to maximize the benefits of Salesforce CRM.
• Document and maintain detailed system documentation, including process flows, data models, configuration changes, and user guides.

Requirements:

• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
• Proficiency in Salesforce configuration, customization, and administration, including creating custom objects, fields, formulas, and page layouts.
• Must be a US Citizen
• In-depth understanding of Salesforce functionalities, including but not limited to workflows, process automation, data management, security, and reporting.
• Experience with agile methodologies and project management frameworks is a plus.
• Familiarity with data migration strategies and tools, as well as data analysis and validation techniques.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Experience in gathering and documenting business requirements, creating functional and technical specifications, and conducting gap analysis.
• Good to have experience with Salesforce Field Service or CPQ but optional.
• Proven experience as a Salesforce Business Analyst or similar role, with hands-on experience in implementing and supporting Salesforce CRM.
• Strong analytical skills with the ability to translate complex business requirements into actionable technical solutions.

Preferred Certifications:

• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Administrator

Omniskope Inc is an Equal Employment Opportunity employer. This organization participates in E-Verify and conducts pre-employment criminal history background checks. Omniskope Inc is committed to employing a diverse workforce.