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Related keywords
- Senior Quality Engineer
- Senior Associate Quality Engineer
- Senior Quality Engineer SDET
- Senior Software Quality Engineer
- Senior Data Quality Engineer
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- Senior Product Quality Engineer
- Quality Senior Engineer I
- Senior Manufacturing Quality Engineer
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Senior Quality Engineer Jobs
Company | McKesson |
Address | Kentucky, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-03 |
Posted at | 10 months ago |
Position Description
- Monitor and report on the quality of customer interactions, including call and case transactions.
- Manage KPI reporting and program scorecards to monitor program performance, identifying and actioning opportunities for improvement.
- Collaborate with Account / Program Manager to provide a high touch / white glove experience with customer base (Pharma), creating total customer satisfaction, while enabling account growth and retention.
- Act as the client point of escalation regarding quality issues
- Facilitate continuous improvement for assigned program(s) and client services operations, using demonstratable continuous improvement methodologies (Kaizen etc.)
- Work with operational teams to coordinate SOP development, management, and training for key client specific processes in addition to macro-level business processes.
- Serve as the primary conduit between client, customer, and internal McKesson teams on matters regarding quality within the 3PL value stream, including product, service, data, and customer experience.
- Facilitate investigation of quality concerns to identify interim resolution, root cause, corrective and preventive action, and performing effectiveness checks.
- Use data to identify opportunities and drive operational improvement, in partnership with the Account / Program Manager
- Build awareness and support a quality mindset across all customer touch points.
- Track and report on quality initiatives and the subsequent results.
- Work directly with client and account team to determine KPI’s, as well as leading / enabling metrics, to ensure clearly defined and measurable standards are in place.
- Work autonomously to lead change through close collaboration with internal stakeholders such as, Financial Services, Regulatory, IT, Legal, and Customer Service.
- Experience working directly with customers and being face of quality.
- Results and outcome focused.
- Outstanding personal skills and executive presence.
- Strategic problem solving and data driven decision-making ability (SPC - statistical problem solving etc.)
- Strong business acumen and ability to work cross functionally.
- Ability to travel 20%
- Experience in a highly regulated environment (Healthcare, Aviation, Automobile, Banking etc.)
- 5-7 years of experience of directly leading initiatives for a fortune 500 company
- Strong aptitude to meet contractual processes and procedures.
- Working knowledge of ISO, IATF (TS), CGMP, CAPA or other quality processes
- Project management skills. Use of PMO tools
- Computer proficiency in MS Office Suite including intermediate Excel.
- Strong communication skills (written, listening, and speaking)
- Working QMS experience (MasterControl preferred)
- Organization and management skills
- Working CRM experience (Salesforce preferred)
- Working knowledge and demonstratable DMAIC Lean/Six Sigma application, preferred
- Preferred industry experience: third party logistics, drug distribution, PBM, and/or distribution finance, manufacturing quality
- Business acumen and financial analytical skills
- Working ERP experience (SAP preferred)
- Ability to work independently as well collaboratively in a team environment
- Ability to manage multiple projects/tasks and meet deadlines in a fast-paced environment.
- 4-year degree in Engineering, Science, Business or related field or equivalent experience
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