Senior Director - It Application Development

Additional Information Senior Director, Software Engineering
Job Number 23144747
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

JOB SUMMARY

The Senior Director will oversee the development of an exciting new application for property associates leveraging a wide variety of technologies. The Single Pane of Glass will deliver a modern, intuitive interface presenting aggregated data from across multiple enterprise systems to support the most frequently executed tasks by front desk associates.

Single Pane of Glass will include development of an associate-facing design system, data aggregation, and core services, domain services, as well as Salesforce, PMS, and CRS integrations. The exceptional candidate will have experience leading complex desktop and mobile application development in a fast-paced environment and will have experience with ReactJS/NextJS, GraphQL, ResAPI, Document DB, and integrating with Salesforce Service Cloud

Required:

• Proven experience with ReactJS/NextJS, GraphQL, ResAPI, Document DB or comparable technologies
• Experience with DevOps tools such as Git, JIRA, Jenkins and Dynatrace
• Demonstrated success leading large-scale initiatives/transformations in excess of $5M
• Bachelor's degree in Computer Science or related OR equivalent years of experience and/or certification
• In-depth knowledge of application development standards including performance, security, and privacy protocols
• 5+ years of application development leadership experience
• Demonstrated experience in SAFe Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams
• Experience with and knowledge of Technology outsourcing activities in a managed services environment

Preferred:

• Knowledge of hospitality business environment, service requirements and culture
• Experience in business systems and process planning
• Master’s degree in computer science or related field
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
• Good process management, negotiating, influencing and problem resolution skills
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
• Direct management of complex budgets and cross functional, sourced, or matrixed teams in excess of $10M annual direct and indirect costs

CORE WORK ACTIVTIES

Managing Application Development Standards, Processes, and Tools

• Monitors projects for adherence to defined application development processes
• Communicates to Shared Platform and Technology Product leaders’ opportunities to create broader Technology related and corporate standards and policies where necessary
• SAFe Agile standard tools and processes
• Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability including:
  • SAFe Agile standard tools and processes
  • Estimating standard tools and processes, incorporating flexibility for small and large projects
  • Deployment standard tools and processes
• Works with direct reports to facilitate consistency of service delivery across client groups
• Estimating standard tools and processes, incorporating flexibility for small and large projects
• Communicates important application development policy changes that affect service provider and/or Marriott operations
• Deployment standard tools and processes

Managing Day-To-Day Relationships with Teams

• Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
• Oversees effective reporting within application development team
• Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction
• Provides project management of business projects
• Facilitates team and service provider compliance with the agreement
• Provides input to business/discipline and continent Technology budgets
• Provides input to Technology’s business strategy and planning as needed
• Facilitates the definition and enforcement of good service provider contracts
• Works with team to progress the service providers services to match client needs
• Partners with Product Leaders to work with application development service providers
  • Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
  • Works with team to progress the service providers services to match client needs
  • Facilitates team and service provider compliance with the agreement
  • Validates service levels meet business needs
  • Facilitates the definition and enforcement of good service provider contracts
• Provides early warning to the appropriate business stakeholders, Product leaders and team regarding degraded or missed service levels
• Supports the Technology organization
  • Provides input to Technology’s business strategy and planning as needed
  • Supports and follows defined Technology Governance decision rights, standards and practices
  • Emphasizes accuracy and effectiveness of estimating and planning management with team
  • Provides input to business/discipline and continent Technology budgets
• Oversees capacity of engineering team with input from Product Leaders
• Manages, and improves service level reporting for application development
• Validates service levels meet business needs
• Emphasizes accuracy and effectiveness of estimating and planning management with team
• Supports and follows defined Technology Governance decision rights, standards and practices
• Manages day-to day relationships with all Technology teams to promote the delivery of services that meet or exceed the client expectations
• Drives development and talent acquisition for engineering team in partnership with Product Leaders
• In partnership with Product Leaders, ensures teams/squads have adequate engineering resources
• Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
• Manages application development projects in partnership with Technology Product teams, business partners and providers
  • Provides project management of business projects
  • Oversees effective reporting within application development team
  • Leads project reviews with team on application development projects
  • Manages day-to day relationships with all Technology teams to promote the delivery of services that meet or exceed the client expectations
  • Monitors projects for alignment with defined business case process
  • Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
  • Manages, and improves service level reporting for application development
  • Provides early warning to the appropriate business stakeholders, Product leaders and team regarding degraded or missed service levels
  • Assists with application, development and maintenance of service provider project management standards and tools
  • Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction
  • In partnership with Product Leaders, ensures teams/squads have adequate engineering resources
  • Oversees capacity of engineering team with input from Product Leaders
  • Drives development and talent acquisition for engineering team in partnership with Product Leaders
• Leads project reviews with team on application development projects
• Monitors projects for alignment with defined business case process
• Assists with application, development and maintenance of service provider project management standards and tools

Implementing and Managing Continuous Improvement Program

• Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
• Works with application development service providers, Technology teams, and business partners to implement continuous improvement activities
• Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
• Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

MANAGEMENT COMPETENCIES

Leadership

• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

• Developing Others - Plans and supports the development of others’ skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

• Technology Resources: The ability to secure and manage Technology resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information and resource planning) and measure project impact.
• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.
• Technology Systems: Knowledge of Technology systems supporting the business including benefits, requirements, costs, justification, and operations.
• Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.
  • Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.
  • Technology Systems: Knowledge of Technology systems supporting the business including benefits, requirements, costs, justification, and operations.
  • Technology Resources: The ability to secure and manage Technology resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information and resource planning) and measure project impact.

• Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Reading Comprehension - Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

California Applicants Only: The salary range for this position is $123,975.00 to $275,021.00 annually.

Colorado Applicants Only: The salary range for this position is $123,975.00 to $250,016.00 annually.

New York City & Westchester County, NY Applicants Only: The salary range for this position is $150,011.00 to $275,021.00 annually.

Washington Applicants Only: The salary range for this position is $123,975.00 to $275,021.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.