Senior Community Outreach Coordinator

ABOUT US!

Come join the Rifeline family and support our mission to help make the world a better place! We are a public involvement and community relations firm serving organizations that rely on public support to achieve their goals. Specializing in engagement, we leverage our deep expertise in community outreach, informed consent, and local issues to develop and execute customized, strategic public involvement plans to fit the specific needs of every project and client we serve. Rifeline has an affinity for facilitating public buy-in using a dynamic combination of grassroots and grasstops outreach, and high-level public affairs.

While we thrive in complex, controversial, and politically challenging situations, we provide public involvement and community outreach services for all types of projects and initiatives. Currently, Rifeline works heavily on various transportation projects. Some of our current clients include the Texas Department of Transportation (Mobility35), the City of Austin (Corridor Mobility Program), Williamson County (Transportation Corridor Development), Capital Metro (Project Connect), Central Health (Health Equity Policy Council and Community Health Champions) and the Brazos River Authority.

DESCRIPTION OF DUTIES

The Community Outreach Coordinator / Senior Community Outreach Coordinator will support senior team members in implementing public engagement and community outreach activities on behalf of clients as well as manage projects and various tasks through completion. Under the supervision of senior team members, activities could include, but will not be limited to:

• Providing technical support for virtual meetings (on platforms such as Microsoft Teams, Zoom, etc.)
• Assisting with mail-outs, performing mail merges, printing letters, and stuffing envelopes
• Representing Rifeline at meetings and events
• Completing data entry and managing databases
• Conducting stakeholder and project research
• Staffing stakeholder and community meetings, assisting with meeting set-up and helping with attendee registration
• Transcribing written comments and sign-in sheets, scanning and filing digital materials (document control)
• Scheduling, organizing, coordinating logistics, and preparing materials for meetings and events
• Drafting meeting notes and summaries
• Conducting in-person outreach, including staffing “pop-up meetings,” tabling at community events, and block-walking
• Drafting and editing communications materials and correspondence
• Communicating with stakeholders in person, over the phone, and in writing
• Conducting online outreach via social media

EDUCATION AND EXPERIENCE

Bachelor's degree with major coursework in public relations, communications, or a related field. For the Senior Coordinator position, a minimum of two years of work experience related to the duties described above is required.

OTHER SKILLS AND ABILITIES

Must-haves:

• Work collaboratively as part of a team
• Communicate via telephone, in writing, and in person
• Flexibility to work after normal work hours (occasionally required)
• Comfortable working on controversial issues or projects
• Project management experience
• Microsoft Office Suite (Word, Excel, PowerPoint) experience
• Communicating verbally and in-writing with stakeholders in English
• Multitask and prioritize multiple deadlines
• Access to a vehicle or reliable transportation to attend meetings/events and transport supplies in Austin and surrounding areas
• Writing and editing experience

Great to have:

• CRM management (database management system)
• Survey tools and bulk email platforms such as Survey Monkey, Mailchimp, Microsoft Forms, and Google Forms
• Public outreach, community engagement, and relationship-building
• Political campaigns
• Mediation/facilitation training
• Social media
• Systematic Development of Informed Consent (SDIC) training
• Translating written communications into Spanish
• Communicating verbally and in-writing with stakeholders in Spanish
• Event planning/staffing
• Basic graphic design skills

BENEFITS AND COMPENSATION

Rifeline is a hands-on, family-oriented company that strives to always uphold our core values of teamwork, professionalism, responsiveness, connections to the community, honesty, and savviness. We strive to continue our commitment to equality and diversity in everything we do.

Benefits include:

• 401(k) employer matching
• Flexible working schedule (dependent on client needs, event schedules, etc.)
• Monthly cell phone stipend
• Health insurance and 100% employer-paid premium
• Maternity/Paternity Paid Leave
• Beautiful office located in downtown Austin with free parking, stand/sit desks, an all-glass sunroom, conference rooms, snacks, drinks, and more!
• Health savings account (HSA) and annual employer contribution
• 401(k) retirement plan
• 10 paid holidays
• Vision insurance
• Paid time off (PTO)
• Telecommuting
• Dental insurance

The typical salary range is $50,000 - $60,000 annually but compensation will be commensurate with experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to sit; stand; walk; reach with hands and arms; talk and hear, and lift weight up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.