Senior Collection Specialist Jobs

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a Senior Collection Specialist, you are responsible for the collection of accounts receivable for assigned customers within defined territories and the approval of orders within defined limits established by Credit Department policy. Must timely and effectively manage and direct efforts to achieve company goals and objectives about the impact on cash flow related to this activity. Responsible for minimizing delinquencies and working with all stakeholders in ensuring timely and effective resolution of customer disputes. Responsible for timely, accurately, and effective preparation and compilation of accounts receivable reports and customer related data.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

• Promptly address billing discrepancies with National Accounts Administration for resolution.
• Maintain and reconcile check, credit card, EFT, and Wire Transfer payments,
• Maintain monthly target objectives about accounts receivable balances within the Collectors assigned territory.
• Review and resolve all payment discrepancies and contact customers when necessary.
• Make customer visits to address collection issues as required.
• Prepare documentation for any necessary small adjustment on accounts in order to maintain the account current and submit them to Credit Management for approval.
• Review all Specialized and Summary Billing for all applicable assigned customers.
• Work with the Sales, Customer Service, and Sales Administration areas to minimize risk, protect corporate assets, and to ensure the accuracy of reported revenue and accounts receivable balances.
• Send customer statements as required or requested.
• Thoroughly document and all collection actions and maintain an effective follow-up system.
• Mail customer invoices in a timely manner.
• After all collection efforts have been exhausted, make timely recommendation on those accounts that need to be referred to Corporate Legal Department for appropriate action.
• Address all outstanding transactions with customers on a timely basis.
• Promptly and timely reconcile account variances with each customer.
• Provide Credit Management with detailed reporting of outstanding receivables on monthly, or more frequent basis, as directed.

Required

• High School Diploma,
• Excellent oral and written communication skills
• Strong analytical proficiency
• 3 - 5 Years of credit & collection and customer service experience.
• Knowledge of, and experience with, Microsoft Office applications.
• Knowledge of, and experience with, computerized accounting systems

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.