Security Officer - Overnight

The Security department is charged with creating and maintaining a safe environment for all of Horseshoe Baltimore’s guests and employees. This department is responsible for providing superior service by seeking out opportunities to be of service, by maintaining highly visible patrols to ensure a safe gaming experience, and by assuring quality support to other departments so that they may serve guests more effectively. They are also in charge of maintaining public order, enforcing safety rules, protecting property and assets, and investigating disturbances in the hotel, casino and surrounding facilities.

JOB FUNCTIONS:

• Performs all security/safety related duties.
• Enforces company security/safety regulations.
• Anticipates needs and provides fast, flawless service.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Represents company and its property to ensure all Casino regulations are adhered to at all times.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Guards transfer of money and chips from Change Booth to Main Cage.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Creates an atmosphere of luck and celebrates guest’s wins.

QUALIFICATIONS:

• Must be 21 years of age
• Must be able to respond calmly and make rational decisions, when handling customer and employee conflicts
• Must possess a valid driver’s license
• Must present a well-groomed appearance
• Must be able to sit, stand, or walk for long periods of time
• Must possess excellent written and verbal communication skills
• Must be able to work any day of the week and any shift
• Must be able to work independently

COMPENSATION:

$17.00 Base. Up to $19.00 after Probation and Training is completed.